Sharp MX-6070v machine unable to print and photocopy

[Shannonhuh]

I been facing a problem that my machine (MX-6070v) is unable to print and photocopy. My technician says that the machine looks like been lock up. There is no error code pop out and when I want to try photocopy some document, the machine laser does move and warming up. It also come out a notification at the machine every minute says that "could not access the accounting server. Contact your administrator." .So I hope that I provide understandable question and I need your help to solve the problem. Thank you

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[spanky]

You need to get into the external accounting settings and disable it.

[Phil B.]

I been facing a problem that my machine (MX-6070v) is unable to print and photocopy. My technician says that the machine looks like been lock up. There is no error code pop out and when I want to try photocopy some document, the machine laser does move and warming up. It also come out a notification at the machine every minute says that "could not access the accounting server. Contact your administrator." .So I hope that I provide understandable question and I need your help to solve the problem. Thank you

WhatsApp Image 2021-04-20 at 9.25.51 AM (1).jpgWhatsApp Image 2021-04-20 at 9.25.51 AM.jpgWhatsApp Image 2021-04-20 at 9.18.38 AM.jpg

your laser moves on start up? do you mean the SCAN LAMP for the doc feeder? that is NOT the laser.

Hire a TRAINED TECH because this is above your pay grade.

[peps54]

Looks like the device cannot communicate with accounting server, if you have no active (PaperCut)server then disable it by logging into device & check off setting in Sharp OSA external accounting.

[Shannonhuh]

Looks like the device cannot communicate with accounting server, if you have no active (PaperCut)server then disable it by logging into device & check off setting in Sharp OSA external accounting.

Thanks for the information but I do not want to use the Sharp OSA system and I try disable it at the simulation (26-74).After that I restart the machine but the same message still pop out. I also cannot login the admin at machine and the website.
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[spanky]

You need a Sharp tech to contact Sharp with the serial number of your machine so Sharp can issue a password reset for your machine.

Then you can follow the steps to disable the OSA function of the external accounting server.

[Demon33]

My guess is that your hdd has a problem. The user login/codes are stored on the hdd.
I usually configure a default user in black/white that auto-log at boot so the client just have to entre a code for the color.

Can't print, can't access the web page or service web page.

If the machine can't access the hdd , you are locked out of the account.

Change the hdd even if the read/write tests are good.

Prepare the needed files (watermark & manual)

Good luck