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  1. #1
    Service Manager 1,000+ Posts bilyahn's Avatar
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    MX5070 Address book ERROR [3000]

    Have a MX5070 with a DSK that after a series of network and power problems caused by the current natural disasters ongoing in CA, when trying to access the address book you get the following message ERROR[3000]: Processing failed. (ABCC663C:2445:37). They are unable to scan and all of their profiles are missing.

    In addition cannot login into the settings page, the web interface or the service interface. They all either lock up or showed a failed login.

    Can still access simulations and they can print to the copier.

    Updated ROMs to the current level to no affect.

    Was wondering if anyone has seen something like this. I'm figuring it will be the MFPCPWB main board but would greatly appreciate any suggestions. I thought I had seen something like this on the forum before but couldn't find it with the search feature.

    Thank you for your time and effort in this matter.

    Bil

  2. #2
    Junior Member chrome21's Avatar
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    Re: MX5070 Address book ERROR [3000]

    Quote Originally Posted by bilyahn View Post
    Have a MX5070 with a DSK that after a series of network and power problems caused by the current natural disasters ongoing in CA, when trying to access the address book you get the following message ERROR[3000]: Processing failed. (ABCC663C:2445:37). They are unable to scan and all of their profiles are missing.

    In addition cannot login into the settings page, the web interface or the service interface. They all either lock up or showed a failed login.

    Can still access simulations and they can print to the copier.

    Updated ROMs to the current level to no affect.

    Was wondering if anyone has seen something like this. I'm figuring it will be the MFPCPWB main board but would greatly appreciate any suggestions. I thought I had seen something like this on the forum before but couldn't find it with the search feature.

    Thank you for your time and effort in this matter.

    Bil
    Try to replace HDD.

    Sent from my CPH1821 using Tapatalk

  3. #3
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX5070 Address book ERROR [3000]

    Thank you chrome I will give that a try. Waiting on the OK before I start anything as they are billable.

    Bil

  4. #4
    Trusted Tech 50+ Posts Prints Charming's Avatar
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    Re: MX5070 Address book ERROR [3000]

    Had this.
    No need to replace the HDD. In my case it was just a matter of deleting all address book users (sim 66-29), initialize the Database file (sim 62-14), then manually re-enter all address book entries afterwards.
    Issus can come from a corruption on storage clone file (or incompatibility between different generation devices) or a problem on the HDD during read/write.
    You could of course just run a HDD format in the printer, then restore the address book entries manually (not by a clone). This will work as well.

  5. #5
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX5070 Address book ERROR [3000]

    Awesome, thank you prints.

    Bil

  6. #6
    Senior Tech 100+ Posts mloudy's Avatar
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    Re: MX5070 Address book ERROR [3000]

    Do not run sim 62-03 (Used to check read/write of the hard disk) in the field. I ran a 62-03 in the shop on a machine with a history of HDD errors and it took more than 24 hours to finish.

  7. #7
    Senior Tech 100+ Posts
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    Re: MX5070 Address book ERROR [3000]

    Quote Originally Posted by mloudy View Post
    Do not run sim 62-03 (Used to check read/write of the hard disk) in the field. I ran a 62-03 in the shop on a machine with a history of HDD errors and it took more than 24 hours to finish.

    I have a 3070 in the shop that came up with a 3000. When I powered the copier down it did not return. Since the copier is in the shop I decided to run a 62-3. I normally I just format. So wish me luck!

    Thanks for the heads up about the 24 hours. Some of my customers would get a little excited about that.

  8. #8
    Senior Tech 100+ Posts
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    Re: MX5070 Address book ERROR [3000]

    Quote Originally Posted by lenovos View Post
    I have a 3070 in the shop that came up with a 3000. When I powered the copier down it did not return. Since the copier is in the shop I decided to run a 62-3. I normally I just format. So wish me luck!

    Thanks for the heads up about the 24 hours. Some of my customers would get a little excited about that.

    Mine gives a 3000 error after I print off a Machine Status list With out doing anything if I print it a second time the error goes away.

    I did run a 62-3 and I also formatted the hard drive Mine says 3000 processing failed {973651D6:1235:14}" It does not seem to be causing any problems.

  9. #9
    Service Manager 1,000+ Posts bilyahn's Avatar
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    Re: MX5070 Address book ERROR [3000]

    Update for everyone. I tried sim 66 and 62 as mentioned above, both seemed function properly but had no affect on the error message. I then replaced the HDD and was able to resolve the problem. Thank you everyone for all of the support.

    Have a great day.

    Bil

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