Sharp MX-3140N with the latest firmware (0600A210 B) to allow TLS 1.2 scanning though Office365. Today the client called are are unable to scan through O365. I double checked the settings: SMTP.office365.com, port 587, with low encryption enabled as instructed by Sharp. When I test the smtp server though the machine it says " authentication failed check username and password, I checked with the client and they did not change the password. Any ideas would be appreciated.
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