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  1. #1
    Senior Tech 250+ Posts
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    MX2640 not waking up

    Got a 2640 that doesn’t wake up when customer sends print job for paper in tray 3 or 4, they have to go to the machine and press the wake up button and then it prints. If they send print job for tray 1 or 2 it’s wakes up fine and prints.

    firmware done so not sure what to do now?

  2. #2
    Senior Tech 250+ Posts
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    Re: MX2640 not waking up

    Hi

    printer error 0414 is problems with pdf

    there is a special firmware on ftp-server

    06.00.A2.Q0
    MX-2640N - PDF cannot be printed, error 0414

    best regards

  3. #3
    The Wolf 2,500+ Posts mojorolla's Avatar
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    Re: MX2640 not waking up

    Did you configure / update the print driver ensuring tray 3 & 4 show in the print driver as they do at the machine ?
    What does the job log show ?


    Failing to plan is planning to fail!!!

  4. #4
    Senior Tech 100+ Posts Prints Charming's Avatar
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    Re: MX2640 not waking up

    Ensure the Sleep Mode Power Level is set for Fast Wake Up, not Low Power mode.
    This won't shut down the NIC and Processor, but still allow normal sleep mode to occur.

  5. #5
    Senior Tech 250+ Posts
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    Re: MX2640 not waking up

    Quote Originally Posted by mojorolla View Post
    Did you configure / update the print driver ensuring tray 3 & 4 show in the print driver as they do at the machine ?
    What does the job log show ?


    Thanks I hadn’t thought about this and that’s exactly what it was, they hadn’t added trays 3/4 to the driver, updated the driver and worked first time thanks

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