Logs show a number of "TRAY1" jams consecutively, then switches to "CPFD1_N2" jams consecutively as they have removed paper from tray 1 and attempt to use tray 2.
Both trays are 8.5x11 LEF
First call, I just cleaned PF rollers, sensors, oiled one-ways, etc. Ran 75 from each tray with no jams. They called back shortly later.
Second call, I replaced the PF rollers, and ran the same tests, also ran color, and duplex just to make sure. I also had them run some of their own print jobs just to be sure.
They called back, saying its doing the same thing. I won't make it out until Monday but I wanted to pick the sharp techs brains here.
Both times I arrived, the machine was left jammed with paper coming up right hand side, with just about an inch of paper sticking up when you open the main right door.
This has been hard to troubleshoot since I can't duplicate the issue.
Let me know if anybody has any ideas!
Thanks,
-MNTech
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