U2-74

[glimmer1980]

Hello,

We have 2 printers now with an U2-74 error code. One MX-2651 and one MX-3071. The manual states to install the latest FW.

A couple of weeks ago on the MX-2651 we installed the latest FW and since this morning the error code returned.

Has anyone else had this problem?

Regards,

Ramon

[mloudy]

We had a MX-2651 that went into U2-74 three times in three weeks. The first call we upated the firmware. We ended up replacing the MFPC-SCAN pwb on 11/8/2021 and it hasn't came back.

[copiertec]

Sharp really does not go into to much detail on this error (Data corruption due to storage error, data abnormality) just says to use 49-1 (Firmware) to resolve the issue. When does this happen, copies/scans or prints? Keep us posted on your results.

[mloudy]

In our case it was when faxing. There were several receiving issues leading up to the U2-74. Five in three months prior to replacing the pwb.

[glimmer1980]

@copiertec the strange thing is that the U2-74 came in the middle of the night. I don't believe that someone is working there around that time.

[mloudy]

I am working up a timeline using MICAS and email alerts for our U2-74. Many of them occured at 3AM or at least that is when MICAS logged them. I am certain the machine kept working with the U2-74 for days based on when the customer called in for service. This is a public library and had no use in the middle of the night except maybe a fax coming in. I could get a recent transmission log and see of they really do get an incoming fax at 3AM every day.

[mloudy]

The machine must have ran with the U2-74 in the background as the customer only placed 3 service calls for this error.
Calls were placed on:
10/19/2021 1:02PM
10/21/2021 12:50PM
11/8/2021 1:00PM

MICAS Record E-mail Alert
Monday 11/8/2021 12:46:56 PM 12:47 PM
Wednesday 11/3/2021 3:00:08 AM NONE
Tuesday 11/2/2021 9:53:24 AM 9:54 AM
Tuesday 11/2/2021 3:00:08 AM NONE
Monday 11/1/2021 12:49:26 PM 12:50 PM
Monday 11/1/2021 12:46:56 PM 12:47 PM
Saturday 10/30/2021 3:00:22 AM NONE
Friday 10/29/2021 7:00:04 PM 7:01 PM
Friday 10/29/2021 6:27:46 PM NONE
Thursday 10/28/2021 4:35:48 PM 4:36 PM
Thursday 10/21/2021 1:54:02 PM 1:55 PM
Thursday 10/21/2021 3:00:22 AM 3:01 AM
Tuesday 10/19/2021 3:38:20 PM NONE
Tuesday 10/19/2021 3:00:06 AM 3:39 PM
Monday 10/18/2021 4:04:44 PM 4:05 PM
Sunday 10/17/2021 3:00:22 AM 3:01 AM
Saturday 10/16/2021 3:00:22 AM NONE
Friday 10/15/2021 4:51:26 PM 4:52 PM
Tuesday 9/7/2021 1:06:38 PM 1:07 PM

[JLSam]

We had a MX-2651 that went into U2-74 three times in three weeks. The first call we upated the firmware. We ended up replacing the MFPC-SCAN pwb on 11/8/2021 and it hasn't came back.

I'm curious, what firmware version did it have before the update?

[mloudy]

04.50.Z2.00 updated to 05.00.Z2.00

[glimmer1980]

I allready updatet to FW to 5, but still the same message in the middle of the night....