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Thread: U2-74

  1. #1
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    U2-74

    Hello,

    We have 2 printers now with an U2-74 error code. One MX-2651 and one MX-3071. The manual states to install the latest FW.

    A couple of weeks ago on the MX-2651 we installed the latest FW and since this morning the error code returned.

    Has anyone else had this problem?

    Regards,

    Ramon

  2. #2
    Field Supervisor 500+ Posts mloudy's Avatar
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    Re: U2-74

    We had a MX-2651 that went into U2-74 three times in three weeks. The first call we upated the firmware. We ended up replacing the MFPC-SCAN pwb on 11/8/2021 and it hasn't came back.

  3. #3
    Service Manager 1,000+ Posts
    U2-74

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    Re: U2-74

    Sharp really does not go into to much detail on this error (Data corruption due to storage error, data abnormality) just says to use 49-1 (Firmware) to resolve the issue. When does this happen, copies/scans or prints? Keep us posted on your results.

  4. #4
    Field Supervisor 500+ Posts mloudy's Avatar
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    Re: U2-74

    In our case it was when faxing. There were several receiving issues leading up to the U2-74. Five in three months prior to replacing the pwb.

  5. #5
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    Re: U2-74

    @copiertec the strange thing is that the U2-74 came in the middle of the night. I don't believe that someone is working there around that time.

  6. #6
    Field Supervisor 500+ Posts mloudy's Avatar
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    Re: U2-74

    I am working up a timeline using MICAS and email alerts for our U2-74. Many of them occured at 3AM or at least that is when MICAS logged them. I am certain the machine kept working with the U2-74 for days based on when the customer called in for service. This is a public library and had no use in the middle of the night except maybe a fax coming in. I could get a recent transmission log and see of they really do get an incoming fax at 3AM every day.

  7. #7
    Field Supervisor 500+ Posts mloudy's Avatar
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    Re: U2-74

    The machine must have ran with the U2-74 in the background as the customer only placed 3 service calls for this error.
    Calls were placed on:
    10/19/2021 1:02PM
    10/21/2021 12:50PM
    11/8/2021 1:00PM

    MICAS Record E-mail Alert
    Monday 11/8/2021 12:46:56 PM 12:47 PM
    Wednesday 11/3/2021 3:00:08 AM NONE
    Tuesday 11/2/2021 9:53:24 AM 9:54 AM
    Tuesday 11/2/2021 3:00:08 AM NONE
    Monday 11/1/2021 12:49:26 PM 12:50 PM
    Monday 11/1/2021 12:46:56 PM 12:47 PM
    Saturday 10/30/2021 3:00:22 AM NONE
    Friday 10/29/2021 7:00:04 PM 7:01 PM
    Friday 10/29/2021 6:27:46 PM NONE
    Thursday 10/28/2021 4:35:48 PM 4:36 PM
    Thursday 10/21/2021 1:54:02 PM 1:55 PM
    Thursday 10/21/2021 3:00:22 AM 3:01 AM
    Tuesday 10/19/2021 3:38:20 PM NONE
    Tuesday 10/19/2021 3:00:06 AM 3:39 PM
    Monday 10/18/2021 4:04:44 PM 4:05 PM
    Sunday 10/17/2021 3:00:22 AM 3:01 AM
    Saturday 10/16/2021 3:00:22 AM NONE
    Friday 10/15/2021 4:51:26 PM 4:52 PM
    Tuesday 9/7/2021 1:06:38 PM 1:07 PM

  8. #8
    Field Supervisor 500+ Posts JLSam's Avatar
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    Re: U2-74

    Quote Originally Posted by mloudy View Post
    We had a MX-2651 that went into U2-74 three times in three weeks. The first call we upated the firmware. We ended up replacing the MFPC-SCAN pwb on 11/8/2021 and it hasn't came back.
    I'm curious, what firmware version did it have before the update?

  9. #9
    Field Supervisor 500+ Posts mloudy's Avatar
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    Re: U2-74

    04.50.Z2.00 updated to 05.00.Z2.00

  10. #10
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    Re: U2-74

    I allready updatet to FW to 5, but still the same message in the middle of the night....

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