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  1. #1
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    Sharp MX 402SC - Feels like it lost software

    1 (1).jpgHello all, Hope you're having a great day.

    Can anyone tell what's happening with the my sharp mx-402sc, its booting with normal sharp logo-See picture 1, then there is no normal language signs coming on the screen. everything appeas in NO_ID format Picture 2,3,4 even home screen is in the same way. *****SIM is not working*****

    Tried turning off & On
    Tried changing hard disk

    Booted to Update mode on Main board

    Tried to update firmware by using USB(Changed file name emupdate_j2.sfu). Version Check > Firm Update > Data ERROR!!!


    Tried updating using web portal, same thing appears with NO_ID's and Lost admin password, ::::Totally exhausted.

    Can any one help me to resolve printer issues.


    Thanks a bunch in advance.
    Attached Images Attached Images
    Last edited by kgudise; 03-13-2024 at 09:26 PM. Reason: add photos

  2. #2
    Senior MFP Technician 250+ Posts ihatefinishers13's Avatar
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    Re: Sharp MX 402SC - Feels like it lost software

    Quote Originally Posted by kgudise View Post
    1 (1).jpgHello all, Hope you're having a great day.

    Can anyone tell what's happening with the my sharp mx-402sc, its booting with normal sharp logo-See picture 1, then there is no normal language signs coming on the screen. everything appeas in NO_ID format Picture 2,3,4 even home screen is in the same way. *****SIM is not working*****

    Tried turning off & On
    Tried changing hard disk

    Booted to Update mode on Main board

    Tried to update firmware by using USB(Changed file name emupdate_j2.sfu). Version Check > Firm Update > Data ERROR!!!


    Tried updating using web portal, same thing appears with NO_ID's and Lost admin password, ::::Totally exhausted.

    Can any one help me to resolve printer issues.


    Thanks a bunch in advance.
    SD card failure more than likely. I assume you mean you changed the HDD? There also might be some program roms causing issues.

  3. #3
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    Re: Sharp MX 402SC - Feels like it lost software

    Quote Originally Posted by ihatefinishers13 View Post
    SD card failure more than likely. I assume you mean you changed the HDD? There also might be some program roms causing issues.

    Yes I have installed new empty HDD to check whats the issue. after attaching a new HDD it is saying ***ROM UNUSUAL***

    tried to update FIRMWARE on it, after that DATA ERROR!!!

  4. #4
    Senior member of CRS 2,500+ Posts
    Sharp MX 402SC - Feels like it lost software

    ZOOTECH's Avatar
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    Re: Sharp MX 402SC - Feels like it lost software

    Quote Originally Posted by kgudise View Post
    Yes I have installed new empty HDD to check whats the issue. after attaching a new HDD it is saying ***ROM UNUSUAL***

    tried to update FIRMWARE on it, after that DATA ERROR!!!
    “ROM UNUSUAL” indicates wrong firmware (model number or DSK)
    "You can't trust your eyes, if your mind is out of focus" --

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