Sharp MX-2640N Firmware Update

[nathan_precopy]

Hi everyone,

Yesterday I was trying to update the firmware on our customers Sharp MX-2640N MFP's. They have two 2640's and neither would update. When selecting the file to start the procedure in the simulation mode, a message at the top of the screen says Model Not Match. Prior to trying to update these, I was at another customer site and successfully updated their firmware on two of their MX-2640N's using the same exact file. I tried downloading the file again, and downloading an older firmware update. However, both files still gave the Model Not Match message. Has anyone dealt with this before, or have any suggestions?

Thanks in advance!

[Ceechtay]

Are there Data Security kits installed on these machines? If so, you would need the DSK firmware. It'd be the MX-FR41U firmware.

You can check by looking at Sim22-10.

[nathan_precopy]

Thank you for the reply! I will look into this the next time I am out there.



Thanks again

[rgcs1]

I would say there's DSK on the machine for "Model Not Matched" so your need the MX-2640N DSK Firmware, I believe its version 02.02.Ad.


Print a 22-06 out and the first page at the top will tell you, it will also give you all the version numbers.

[blackcat4866]

Do you have user authentication enabled? Authentication will block firmware from loading correctly on a Polaris. =^..^=

[nathan_precopy]

Thanks again for your help everyone! There was Data Security kits installed on these machines, and the DSK firmware update worked perfectly.

[blackcat4866]

Do you have user authentication enabled? Authentication will block firmware from loading correctly on a Polaris. =^..^=

Our friend assures me that authentication being On should have nothing to do with a successful or unsuccessful firmware update. =^..^=

[Nachoman4life]

Our friend assures me that authentication being On should have nothing to do with a successful or unsuccessful firmware update. =^..^=

agreed

[saxykelsey]

were dose some one go to get or find the firmware ?

[Phil B.]

were dose some one go to get or find the firmware ?

from the Sharp service portal