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  1. #1
    nathan_precopy
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    Sharp MX-2640N Firmware Update

    Hi everyone,

    Yesterday I was trying to update the firmware on our customers Sharp MX-2640N MFP's. They have two 2640's and neither would update. When selecting the file to start the procedure in the simulation mode, a message at the top of the screen says Model Not Match. Prior to trying to update these, I was at another customer site and successfully updated their firmware on two of their MX-2640N's using the same exact file. I tried downloading the file again, and downloading an older firmware update. However, both files still gave the Model Not Match message. Has anyone dealt with this before, or have any suggestions?

    Thanks in advance!

  2. #2
    Senior Tech 100+ Posts
    Sharp MX-2640N Firmware Update


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    Re: Sharp MX-2640N Firmware Update

    Are there Data Security kits installed on these machines? If so, you would need the DSK firmware. It'd be the MX-FR41U firmware.

    You can check by looking at Sim22-10.

  3. #3
    nathan_precopy
    Guest

    Re: Sharp MX-2640N Firmware Update

    Thank you for the reply! I will look into this the next time I am out there.



    Thanks again

  4. #4
    Systems Intergrator 50+ Posts rgcs1's Avatar
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    Re: Sharp MX-2640N Firmware Update

    I would say there's DSK on the machine for "Model Not Matched" so your need the MX-2640N DSK Firmware, I believe its version 02.02.Ad.


    Print a 22-06 out and the first page at the top will tell you, it will also give you all the version numbers.

  5. #5
    Master Of The Obvious 10,000+ Posts
    Sharp MX-2640N Firmware Update

    blackcat4866's Avatar
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    Re: Sharp MX-2640N Firmware Update

    Do you have user authentication enabled? Authentication will block firmware from loading correctly on a Polaris. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    nathan_precopy
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    Re: Sharp MX-2640N Firmware Update

    Thanks again for your help everyone! There was Data Security kits installed on these machines, and the DSK firmware update worked perfectly.

  7. #7
    Master Of The Obvious 10,000+ Posts
    Sharp MX-2640N Firmware Update

    blackcat4866's Avatar
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    Re: Sharp MX-2640N Firmware Update

    Quote Originally Posted by blackcat4866 View Post
    Do you have user authentication enabled? Authentication will block firmware from loading correctly on a Polaris. =^..^=
    Our friend assures me that authentication being On should have nothing to do with a successful or unsuccessful firmware update. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Senior Tech 100+ Posts Nachoman4life's Avatar
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    Re: Sharp MX-2640N Firmware Update

    Quote Originally Posted by blackcat4866 View Post
    Our friend assures me that authentication being On should have nothing to do with a successful or unsuccessful firmware update. =^..^=
    agreed
    Where the heck is my spring hook?

  9. #9
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    Re: Sharp MX-2640N Firmware Update

    were dose some one go to get or find the firmware ?

  10. #10
    Service Manager 5,000+ Posts
    Sharp MX-2640N Firmware Update

    Phil B.'s Avatar
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    Re: Sharp MX-2640N Firmware Update

    Quote Originally Posted by saxykelsey View Post
    were dose some one go to get or find the firmware ?
    from the Sharp service portal

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