Konica Minolta flush DNS or something else?

[Slimmons]

My department has a Konica Minolta C454e printer. Recently we switched our email services from on site, to cloud based (microsoft 365). On every user's computer, we had to flush our dns (ipconfig /flushdns). Our printer is no longer sending scans as emails. I'm assuming that's because it still has information about our DNS cached. I know our internal DNS is setup correctly, because all of the email in the building goes to the correct place. How do I flush the DNS cache for this type of printer? I've read through the manual, and all it had was how to setup the DNS. All of those settings are correct. I tried turning it off, and waiting a bit, but that didn't work. Any advice is greatly appreciated.

[Woxner]

you could do a network clear and reset it all. no such thing as dns flush on copiers. there is a bulletin to set up micorsoft 365 for these. more likely your problem. have you tried going into the machine network setting and just change the dns?? also which model. older ones may not work

[Woxner]

dang i just saw the model

[Woxner]

check you PM sent you some stuff

[Slimmons]

I tried removing all of the DNS settings, saving, then adding them back and saving, but that didn't appear to help.

[Slimmons]

Thanks for the information, it's not working yet, but I think this is a great place to start. I'm wondering why, in that pdf, it says to add the SMTP Server Address as smtp.gmail.com instead of smtp.office365.com. I tried both, and neither worked, but I still haven't gone through the second set of instructions, or tried a hard reboot. I'll update, once I get all the way through.

[copier tech]

Try turning on DHCP & reboot the copier, let it pull the correct gateway & your new DNS settings etc

FYI, Office 365 uses port 587 over TLS also the from address has to be the correct 365 address

[Slimmons]

The instructions I was given used TLS correctly it looked like. Under SMTP Authentication, it didn't say to put a password. However, the user I created required a password of course. Would I definitely have to put the password in? I would just try, but no one can use the print or copy functionality while I'm editing the config, so I'm trying to take it down as little as possible. I'd have to click the "Password is changed" checkbox to input a password.

[copier tech]

Try this link first if you can login OK then you know your email & password are correct.

https://login.microsoftonline.com/


Then its just a case of programming your Bizhub with the correct settings.


I do however remember reading a bulletin about O365, there is a firmware update available for scan to email issues.

[Woxner]

I think it's k9 that's needed