Konica Minolta Bizhub C353 Print Stop

[Soteria17]

This week I had a Bizhub C353 that everything you try to print (Copy, Print, Fax) goes to the job que and the job instantly comes up as "Print Stop". I can scan to desktop with it though. I talked to some other techs and they said it was the fax card so I checked it and reset it but nothing. Any suggestions?

[JustManuals]

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[nvram]

you're image unit life needs setting to non stop.
Stop 0 0 stop 0 1 stop 0 C

[Synaux]

Or there is another internal error, do you see any alerts on the panel?

I have had to flash the firmware on some machines just to get the errors to show (IU error and P** codes normally follow a flashing).

[kingarthur]

Totally agree with nvram, it's your IU stop settings

[vamoursly]

Hello

New to the Konica world

To verify is this done by changing a software switch, or a setting in service mode 2

Just reading through the SM, a little confusing

Thanks for your input

V

[copier tech]

Yes you need to change some software switch settings but you'll need to flash the special firmware first.
for a quick fix you can buy the drum chips to fool the machine that you have fitted new image units.

[emujo]

Re-chipping is a bad idea...IMHO...you are telling the MFP that these are new IUs, CQ problems will result. If you are a trained KM tech, you can find the PPLM firmware on the SSD web site. There are a few soft switches to set, but now your IUs, X-fer belt can run until failure and the MFP will accurately adjust any bias voltages correctly based on the number of revolutions. EMujo

[vamoursly]

I am working with the bizhub 224e in this instance, still flash the latest firmware, then go into service 2 alter the settings, then change the relevant software switches?

Thanks

V

[CompyTech]

I am working with the bizhub 224e in this instance, still flash the latest firmware, then go into service 2 alter the settings, then change the relevant software switches?

Thanks

V

No need to on 224e... The settings should be in Unit Change under Service 2 and the Stop 0 C.. KM added these features in on the 4 series. By default the machine should Not stop at EOL on consumables, however the message should display. Likely someone at setup turned them all off or something.