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  1. #1
    Senior Tech 250+ Posts Codex's Avatar
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    cant download Pdf files from smartphone

    Hello

    since a while i cant download pdf files anymore, if i try to download a pdf file an error appears (impossible to download file)
    Memento Audere Semper

  2. #2
    Retired 10,000+ Posts slimslob's Avatar
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    Re: cant download Pdf files from smartphone

    Just to clarify, are trying to download PDF files from CTN or upload PDF files to CTN. If you are trying to upload to CTN the PDF files might be larger than 38.15MB. This can occur if the files have extraneous data attached such as OCR. There is also a possibility though doubtful that you have reached the maximum number of uploaded files allowed by CTN. Otherwise most likely your account on CTN may have become corrupt making it appear that you have exceeded the maximum file count. and Aneurysm will need to clear it.

  3. #3
    Senior Tech 250+ Posts Codex's Avatar
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    Re: cant download Pdf files from smartphone

    Quote Originally Posted by slimslob View Post
    Just to clarify, are trying to download PDF files from CTN or upload PDF files to CTN. If you are trying to upload to CTN the PDF files might be larger than 38.15MB. This can occur if the files have extraneous data attached such as OCR. There is also a possibility though doubtful that you have reached the maximum number of uploaded files allowed by CTN. Otherwise most likely your account on CTN may have become corrupt making it appear that you have exceeded the maximum file count. and Aneurysm will need to clear it.
    The problem is to download a pdf file....a ricoh bulletin for example.

    Inviato dal mio SM-G935F utilizzando Tapatalk
    Memento Audere Semper

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: cant download Pdf files from smartphone

    Quote Originally Posted by Codex View Post
    The problem is to download a pdf file....a ricoh bulletin for example.

    Inviato dal mio SM-G935F utilizzando Tapatalk
    You still did not answer my original question.

  5. #5
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: cant download Pdf files from smartphone

    Hi Codex, can you download PDFs when logged from PC? Any other file types download possible?
    It might just be your smartphone updated or something like that.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #6
    Senior Tech 250+ Posts Codex's Avatar
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    Re: cant download Pdf files from smartphone

    Quote Originally Posted by slimslob View Post
    You still did not answer my original question.
    Sorry..... Is there any possibility to check if my account is corrupt?

    Inviato dal mio SM-G935F utilizzando Tapatalk
    Memento Audere Semper

  7. #7
    Junior Member screwdriverassy's Avatar
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    Re: cant download Pdf files from smartphone

    I had the same issue. I couldn't download attached pdf bulletin from Firefox in Android 8.1.0 (Lenovo) Moto G5s. Drive PDF reader crashed always trying to open it.

    [As I write this post I'm testing again, nothing has changed. Google Drive PDF reader says -unable to open .pdf file]

    But works fine in Win10 + Firefox laptop.

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