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  1. #1
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    ricoh mp402 problem "install the toner cartridge"

    Good afternoon, I am a technician and I have the following problem, MP402 when I turn it on, a message appears on the screen, which says "install the toner cartridge".
    I put in a new one and follow the message.
    Change the PCDU, check the contacts of the chip ID.
    Consult several technicians and I can't find the solution.
    I need help

  2. #2
    Service Manager 5,000+ Posts
    ricoh mp402 problem   "install the toner cartridge"

    Phil B.'s Avatar
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    Re: ricoh mp402 problem "install the toner cartridge"

    Quote Originally Posted by deimosltda View Post
    Good afternoon, I am a technician and I have the following problem, MP402 when I turn it on, a message appears on the screen, which says "install the toner cartridge".
    I put in a new one and follow the message.
    Change the PCDU, check the contacts of the chip ID.
    Consult several technicians and I can't find the solution.
    I need help
    What have you tried?
    Do you have a manual?
    Are you qualified on this product

    Give us more info to help you.
    Post error log and service logs In pdf format


    Sent from my SM-G960U using Tapatalk

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: ricoh mp402 problem "install the toner cartridge"

    Post your problem in the proper Technical Forum. It will be seen by all the Ricoh techs and not just those of us that check the system forums.
    https://www.copytechnet.com/forums/r...tetner-lanier/

  4. #4
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    Re: ricoh mp402 problem "install the toner cartridge"

    Quote Originally Posted by Phil B. View Post
    What have you tried?
    Do you have a manual?
    Are you qualified on this product

    Give us more info to help you.
    Post error log and service logs In pdf format


    Sent from my SM-G960U using Tapatalk
    Hello, thanks for answering.
    I have been a photocopier technician since 1985. Currently I am maintaining Ricoh proc 9100, proc5100 and others
    I have the technical manual.
    When turning on the machine it says:
    Machine status: Unit Setting error.
    Copier, printer: Error Ocurred
    Toner Cartridge Setting error: Toner Cartridges are not set: Black
    Open the following part. (Door) then set correctly
    Actions:
    a- Put in a new toner.
    b- Change PCDU and toner
    c- Check chip ID contacts
    d- Check continuity of wires from ID chip connector to main board
    e- Consult other Ricoh technicians, nobody knows how to solve a problem
    Can I send you the photographs in JPG?
    My email is digilaser@yahoo.com

  5. #5
    Retired 10,000+ Posts slimslob's Avatar
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    Re: ricoh mp402 problem "install the toner cartridge"

    Quote Originally Posted by deimosltda View Post
    Hello, thanks for answering.
    I have been a photocopier technician since 1985. Currently I am maintaining Ricoh proc 9100, proc5100 and others
    I have the technical manual.
    When turning on the machine it says:
    Machine status: Unit Setting error.
    Copier, printer: Error Ocurred
    Toner Cartridge Setting error: Toner Cartridges are not set: Black
    Open the following part. (Door) then set correctly
    Actions:
    a- Put in a new toner.
    b- Change PCDU and toner
    c- Check chip ID contacts
    d- Check continuity of wires from ID chip connector to main board
    e- Consult other Ricoh technicians, nobody knows how to solve a problem
    Can I send you the photographs in JPG?
    My email is digilaser@yahoo.com
    Only 2 posts and this is your second one. Your lucky I am in a good mood tonight or you would be collecting Red Cards. Now post your machine problem(s) in the correct Technical Forum as I advised yesterday. And see a shrink about your problem with taking advice.

  6. #6
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: ricoh mp402 problem "install the toner cartridge"

    are you using ricoh oem toner?
    did you try putting the non read toner into a different machine?
    I dont know the 402 but i would see if there is any tabs,or switch outside of the toner reset chip..

  7. #7
    Field Supervisor 500+ Posts
    ricoh mp402 problem   "install the toner cartridge"


    Join Date
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    Re: ricoh mp402 problem "install the toner cartridge"

    Try replacing ID chip. part # M1873360 and check wiring from the chip back to the board.

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