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  1. #11
    Senior Tech 100+ Posts
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    This is the point I'd usually setup a network bridge on my laptop and capture the data with Wireshark to see exactly what's going on.

    As a process of elimination though and to isolate if it's the printer or the network you could try the following:

    Download SendSMTP from here:
    SendSMTP - Tool to send SMTP email via command-line parameters or interactively

    Configure it like so (making sure username/password are correct):
    settings 1.jpgsettings 2.jpg

    See if you get an error message or check the log if it fails to see what the response you are getting from the server regarding the authentication failure.

    That should help as the auth failure message on the MFD tends to be very vague but you can get better information looking at the actual message from the email server.

    If on the other hand it works then at least you know the settings/account are ok and it is likely some issue with how the 455 is trying to authenticate.
    No, I will not send you Manuals, Software or your own little repair Genie to fix all your problems for you.

  2. #12
    Trusted Tech 50+ Posts
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    on smtp client on "enable ssl" replace accept all certificates with ca" with disabled

  3. #13
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by djbass View Post
    This is the point I'd usually setup a network bridge on my laptop and capture the data with Wireshark to see exactly what's going on.

    As a process of elimination though and to isolate if it's the printer or the network you could try the following:

    Download SendSMTP from here:
    SendSMTP - Tool to send SMTP email via command-line parameters or interactively

    Configure it like so (making sure username/password are correct):
    settings 1.jpgsettings 2.jpg

    See if you get an error message or check the log if it fails to see what the response you are getting from the server regarding the authentication failure.

    That should help as the auth failure message on the MFD tends to be very vague but you can get better information looking at the actual message from the email server.

    If on the other hand it works then at least you know the settings/account are ok and it is likely some issue with how the 455 is trying to authenticate.
    Using the sendSMTP the email is sent and received successfully.

    With that said it has to an issue with the 455es.


    Kindest Regards,
    chas183183

  4. #14
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by lazymangr View Post
    on smtp client on "enable ssl" replace accept all certificates with ca" with disabled

    Tried this with the same results. Failed SMTP Authentication

    Kindest Regards,
    chas183183

  5. #15
    Service Manager 1,000+ Posts
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by chas183183 View Post
    With port 465 getting
    BE123C Failed to connect to SMTP server

    With the previous setting its failed to login.


    Feel that this is close, Must be missing soomething simple.

    Kindest Regards,
    chas183183
    Using these settings, try changing your DNS server settings to Primary: 8.8.8.8 and Secondary: 8.8.4.4, and see if that allows you to connect to smtp.gmail.com

  6. #16
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    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by guitar9199 View Post
    Using these settings, try changing your DNS server settings to Primary: 8.8.8.8 and Secondary: 8.8.4.4, and see if that allows you to connect to smtp.gmail.com
    Have that setup currently.
    Thanks for the reply.

    Kindest Regards,
    chas183183
    Attached Images Attached Images

  7. #17
    Senior Tech 100+ Posts
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by chas183183 View Post
    Using the sendSMTP the email is sent and received successfully.

    With that said it has to an issue with the 455es.


    Kindest Regards,
    chas183183
    I forgot to mention make sure you test from the same network point as the MFD (had issues with restrictive firewalls or proxies mangling data before), though I'm assuming you did.

    I've also had a currupt nic cause similar issues until I performed 08-693 (nic factory setting initialisation)
    No, I will not send you Manuals, Software or your own little repair Genie to fix all your problems for you.

  8. #18
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Just a recap of what was tried thus far.

    1. can ping 8888 8844 and my IP provider ETC. from the panel
    2. Using the sendSMTP software the email is sent and received successfully on my laptop. (same network and subnet)
    3. performed 08-693 (nic factory setting initialisation) Then added all settings back in.
    4. Verified the password and syntax of all fields.

    Going to setup Wire Shark and capture some data. (Used this over ten years ago) Going to be a big learning curve.

    Any other pointers or areas to verify?

    Kindest Regards,
    chas183183




  9. #19
    Senior Tech 100+ Posts
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Stepping back a moment to what arnh79 originally said.

    There is a patch (not firmware) that has to be applied to firmware version 330 and above that resolves issues with gmail/office365 disabling sslv3 support. Why that effects TLS I'm not sure but it highly probable that is the issue.
    No, I will not send you Manuals, Software or your own little repair Genie to fix all your problems for you.

  10. #20
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by djbass View Post
    Stepping back a moment to what arnh79 originally said.

    There is a patch (not firmware) that has to be applied to firmware version 330 and above that resolves issues with gmail/office365 disabling sslv3 support. Why that effects TLS I'm not sure but it highly probable that is the issue.

    Would anyone be kind enough to share the patch?
    Willing to pay for it as well.


    Kindest Regards,
    chas183183

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