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  1. #21
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


    Join Date
    Nov 2017
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    Fort Gratiot Twp, MI
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Using Wire Shark it appears that the copier does not even attempt to send mail.
    Nothing is captured during the time that is trying to send mail.

    I'm going to go back and re verify all settings.

    Could the firmware be corrupt?
    Purchased this at an online auction without hard drive. Purchased a new hard drive and installed firmware that was acquired from
    another member here.

    Before installing the latest Firmware from here, The copier would only copy. No print or scan option.


    Anyone care to point me in the right direction to get the latest firmware or patch?

    Kindest Regards,
    chas183183

  2. #22
    Service Manager 2,500+ Posts
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    SalesServiceGuy's Avatar
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    An online auction on a copier without a Hard Drive is like a lottery.

    ďThere is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price alone are that personís lawful prey. Itís unwise to pay too much, but itís worse to pay too little. When you pay too much, you lose a little money ó that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot ó it canít be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.Ē

    https://www.lifeofanarchitect.com/john-ruskin-common-law-of-business-balance/

  3. #23
    Senior Tech 100+ Posts
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    How did you setup the Wireshark interface? It requires the laptop to have two networked interfaces in bridge mode (one to copier, other to network point).

    The 455 requires a USB dongle to enable scan & print functionality, it should be plugged into the rear right side of the machine and usually has a plastic cover screwed over the top.

    Quote Originally Posted by chas183183 View Post
    Using Wire Shark it appears that the copier does not even attempt to send mail.
    Nothing is captured during the time that is trying to send mail.

    I'm going to go back and re verify all settings.

    Could the firmware be corrupt?
    Purchased this at an online auction without hard drive. Purchased a new hard drive and installed firmware that was acquired from
    another member here.

    Before installing the latest Firmware from here, The copier would only copy. No print or scan option.


    Anyone care to point me in the right direction to get the latest firmware or patch?

    Kindest Regards,
    chas183183
    No, I will not send you Manuals, Software or your own little repair Genie to fix all your problems for you.

  4. #24
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


    Join Date
    Nov 2017
    Location
    Fort Gratiot Twp, MI
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    7

    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    The machine does not have a dongle that I'm aware of. (Removed cover) Located in the US.
    It does scan to file, Print documents, Copy, and check email.

    When checking email it comes in a little garbled up.


    The scan to email is the only function not working.

    Did not set wireshark up as a pass thru.
    Just listened to the printer IP using the filter.


    Wireshark picks up the receiving email but nothing is captured when sending.

    Now that you have pointed me in the direction of going thru the laptop with the ethernet connection will give it a shot.


    Kindest Regards,
    chas183183

  5. #25
    Trusted Tech 50+ Posts Thayer's Avatar
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    Burton, MI
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Do you have the updated firmware with gmail patch??
    I found that takes care of most issues with scan to email(gmail)

  6. #26
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


    Join Date
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    Fort Gratiot Twp, MI
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Quote Originally Posted by Thayer View Post
    Do you have the updated firmware with gmail patch??
    I found that takes care of most issues with scan to email(gmail)
    No I do not have it. Looking for it if someone wants to share.


    Kindest Regards,
    chas183183

  7. #27
    Trusted Tech 50+ Posts Thayer's Avatar
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    Location
    Burton, MI
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    63
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    7

    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    I can share with you. Just need to find time and place to meet. Where are you located? I'm in flint.

  8. #28
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


    Join Date
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    Fort Gratiot Twp, MI
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Located in Port Huron Mi. Very close to the Blue Water Bridge.

    PM'd you.


    Kindest Regards,
    chas183183

  9. #29
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


    Join Date
    Nov 2017
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    Fort Gratiot Twp, MI
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Want to thank everyone who posted with help.

    The solution was the latest firmware with fixes.

    All functions are now working as they should.

    Kindest Regards,
    chas183183

  10. #30
    Junior Member
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


    Join Date
    Nov 2009
    Location
    new york, new york
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Thank you for the SMTP tool helped find the problem with scan to email using mail.com smtp

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