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  1. #1
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Anyone have the scan to E-Mail working using Gmail.
    Screenshotted my current settings.

    Currently have Gmail set to allow from less secure apps.
    Verified the user name and password.
    Created a brand new Email account.

    Error in the Scan Log "BE123C Failed SMTP Authentication"



    Printer Manufacture TOSHIBA
    Copier Firmware Version T470SY0U330
    Copier Main ROM Version 470M-22
    Copier Scanner ROM Version 470S-06
    Network Setting File Version 1.0

    Anyone have this working and care to share the settings?

    Kindest Regards,
    chas183183
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  2. #2
    Master Of The Obvious 10,000+ Posts
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    blackcat4866's Avatar
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Have you tried StartTLS? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Just tried and got Error in the Scan Log "BE123C Failed SMTP Authentication"

    Thanks for the suggestion, Anything else to try?

    Kindest Regards,
    chas183183
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  4. #4
    Master Of The Obvious 10,000+ Posts
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    blackcat4866's Avatar
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Is the Gmail account active, accessible? I've often seen these accounts go inactive, for being ignored for months. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Yes the account is active.
    Just signed out and back in to verify password after changes.

    After the changes the error code changed.
    Before the change "BE123C Failed SMTP Authentication"
    After
    ST123C Failed SMTP Authentication

    Kindest Regards,
    chas183183
    Last edited by chas183183; 11-30-2017 at 02:53 AM.

  6. #6
    Senior Tech 250+ Posts
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Have you enabled "Allow Less Secure Apps" under Sign-in & Security on gmail account? If not, then it will fail every time. There's also a v.36A f/w patch that needs to be applied. Here's the notes on that patch:

    Gmail for scan to email, failing.
    Google, disabled support for SSLV3
    Applying patch, should resolve issue.


    I also use port 465 and Authentication set to AUTO.
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

  7. #7
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    With port 465 getting
    BE123C Failed to connect to SMTP server

    With the previous setting its failed to login.


    Feel that this is close, Must be missing soomething simple.

    Kindest Regards,
    chas183183

  8. #8
    Senior Tech 100+ Posts
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Settings as per Google recommendations:
    Send email from a printer, scanner, or app - G Suite Administrator Help

    Enable SSL: Accept all certificates with CA
    SSL/TLS: StartTLS
    SMTP Server Address: smtp.gmail.com
    Authetication: Login
    Login Name: email address
    Password: password
    Port Number: 587

    From address must be the same as login name and Allow Less Secure Apps in gmail account settings.

    Above works first time every time.

    That being said I think you have a simple typo, remove the <> from around your Login Name
    No, I will not send you Manuals, Software or your own little repair Genie to fix all your problems for you.

  9. #9
    Master Of The Obvious 10,000+ Posts
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    blackcat4866's Avatar
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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    In situations like this a simple syntax error can get you. Do you see the syntax error in these addresses?:

    user@copytechnet..com
    user@cpytechnet.com
    user@coptechnet. com
    user@copytechnet .com
    user@c0pytechnet.com
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Technician
    TOSHIBA e-STUDIO455 Scan to E-Mail not workng


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    Re: TOSHIBA e-STUDIO455 Scan to E-Mail not workng

    Yes, I see the errors in the addresses.
    Attached a screen shot of my settings and exact email address.
    It always fails Authentication.

    Played with different ports, with the same results.

    It shows plain but have since changed to LOGIN.

    Appreciate all the help you guys have giving me so far.

    From the panel the IP addresses connect when using trace or ping. So the thing is getting to the outside world.

    Someone mentioned a later firmware. Does the Firmware installed have the patch?

    Kindest Regards,
    chas183183
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