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  1. #1
    Senior Tech 250+ Posts
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    Estudio 2500AC Can't access service mode

    Hi Guys,
    I have the manual for this machine, but for the life of me I cannot get into the service mode.

    When I get to the login, I just get an error. I've tried to reset the service password, but it doesn't change anything.

    Please help. It's driving me crazy!
    Last edited by Buddy; 03-09-2018 at 10:23 PM.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Estudio 2500AC Can't access service mode

    blackcat4866's Avatar
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    Re: Estudio 2500AC Can't access service mode

    Quote Originally Posted by Buddy View Post
    Hi Guys,
    I have the manual for this machine, but for the life of me I cannot get into the service mode.

    When I get to the login, I just get an error. I've tried to reset the service password, but it doesn't change anything.

    Please help. It's driving me crazy!
    Um ... maybe it would be pertinent to know what that error is. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Senior Tech 100+ Posts
    Estudio 2500AC Can't access service mode


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    Re: Estudio 2500AC Can't access service mode

    Yeah, an error message would help.

    I've seen 3rd party software, such as PaperCut, change the service passwords. But it usually makes them blank.

  4. #4
    Service Manager 5,000+ Posts
    Estudio 2500AC Can't access service mode

    SalesServiceGuy's Avatar
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    Re: Estudio 2500AC Can't access service mode

    Did you try #1048# ?

  5. #5
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    Re: Estudio 2500AC Can't access service mode

    No error code. I'm just trying to clear the maintenance counter.

    Have not tried #1048#. Thanks, will give it a try.

  6. #6
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    Thumbs up Re: Estudio 2500AC Can't access service mode

    It sounds like you want to get into PM Support Mode. There are two ways to access the copier support functions on EBN copiers. One is to power up while holding down the Function Clr and Start buttons then at the password screen type in #1048#. A list will come up and the selection you want is number 20( PM Support). The other copier support function is accessed by holding down the Function Clr and Home buttons while powering up. This allows you to do things like firmware updates and HDD recovery, etc.

    Andrew

  7. #7
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    Re: Estudio 2500AC Can't access service mode

    Thank you very much, Andrew! I'll give it a try. (Not sure why I couldn't find that in one of the manuals.)

  8. #8
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    Thumbs up Re: Estudio 2500AC Can't access service mode

    The information on diagnostic modes is in chapter five in the Service Manual.

    Andrew

  9. #9
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    Estudio 2500AC Can't access service mode


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    Re: Estudio 2500AC Can't access service mode

    Quote Originally Posted by gliderider View Post
    It sounds like you want to get into PM Support Mode. There are two ways to access the copier support functions on EBN copiers. One is to power up while holding down the Function Clr and Start buttons then at the password screen type in #1048#. A list will come up and the selection you want is number 20( PM Support). The other copier support function is accessed by holding down the Function Clr and Home buttons while powering up. This allows you to do things like firmware updates and HDD recovery, etc.

    Andrew

    While i know this is an old post, it helped out a lot today, and thank you for explaining the correct buttons top press "One is to power up while holding down the Function Clr and Start buttons then at the password screen type in #1048#".

  10. #10
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    Re: Estudio 2500AC Can't access service mode

    Quote Originally Posted by venluckey View Post
    While i know this is an old post, it helped out a lot today, and thank you for explaining the correct buttons top press "One is to power up while holding down the Function Clr and Start buttons then at the password screen type in #1048#".
    Same model but i try many times #1048# didn't work anyone Know how to reset it

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