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  1. #1
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    Post toshiba estudio 357 hanged

    Dear friends,
    I worked with Toshiba estudio 357 machine. when machine powered ON machine working fine for some copies. after that all functions are getting delayed(hanged) like when i pressed the paper drawer(tray)button it takes one menit for selecting it and while pressing copy start button that also have some problem. i try with new firmware. but the problem is not solved.
    please give me the suggestion to solve the problem.

  2. #2
    Service Manager 2,500+ Posts
    toshiba estudio 357 hanged

    Phil B.'s Avatar
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    Re: toshiba estudio 357 hanged

    Quote Originally Posted by JINACHANDRANS View Post
    Dear friends,
    I worked with Toshiba estudio 357 machine. when machine powered ON machine working fine for some copies. after that all functions are getting delayed(hanged) like when i pressed the paper drawer(tray)button it takes one menit for selecting it and while pressing copy start button that also have some problem. i try with new firmware. but the problem is not solved.
    please give me the suggestion to solve the problem.
    are paper trays set to correct type/size?

    is there paper in the trays?

    what does the copier THINK is in those trays?

    Are there any ERROR messages or code showing on the display?

    do you have clean/proper power?

    you need to give us more info for us to give you aid.

    Phil B. "The Dentist"

  3. #3
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    Re: toshiba estudio 357 hanged

    Quote Originally Posted by Phil B. View Post
    are paper trays set to correct type/size?

    is there paper in the trays?

    what does the copier THINK is in those trays?

    Are there any ERROR messages or code showing on the display?

    do you have clean/proper power?

    you need to give us more info for us to give you aid.

    Phil B. "The Dentist"

    Every thing is in correct configuration. copier hanging while taking copies. it hanged nearly 2 to 3 minutes after that it starts working normally for few copies appx 20 copies then again it starts hanged up. at this time i unable to shutdown the machine in proper shutdown procedure, i just switch off the machine by mains and restart the machine. while restarting after this problem machine takes nearly 10 minutes for getting ready. i unable to justify the problem causes.

  4. #4
    Service Manager 2,500+ Posts
    toshiba estudio 357 hanged

    Phil B.'s Avatar
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    Re: toshiba estudio 357 hanged

    Quote Originally Posted by JINACHANDRANS View Post
    Every thing is in correct configuration. copier hanging while taking copies. it hanged nearly 2 to 3 minutes after that it starts working normally for few copies appx 20 copies then again it starts hanged up. at this time i unable to shutdown the machine in proper shutdown procedure, i just switch off the machine by mains and restart the machine. while restarting after this problem machine takes nearly 10 minutes for getting ready. i unable to justify the problem causes.
    well good luck with your problem.

    Since you did not answer my q's I will no longer try to help you.

  5. #5
    Master Of The Obvious 10,000+ Posts
    toshiba estudio 357 hanged

    blackcat4866's Avatar
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    Re: toshiba estudio 357 hanged

    Is your MFP networked? If it is not networked it will continue to look for a network, slowing down op panel functions. Under Admin Menu. "Link Down Detection" disable.

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 2,500+ Posts
    toshiba estudio 357 hanged

    Phil B.'s Avatar
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    Re: toshiba estudio 357 hanged

    Quote Originally Posted by blackcat4866 View Post
    Is your MFP networked? If it is not networked it will continue to look for a network, slowing down op panel functions. Under Admin Menu. "Link Down Detection" disable.

    =^..^=
    well he SAID all is correct but won't provide basic info.

  7. #7
    Master Of The Obvious 10,000+ Posts
    toshiba estudio 357 hanged

    blackcat4866's Avatar
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    Re: toshiba estudio 357 hanged

    Quote Originally Posted by Phil B. View Post
    well he SAID all is correct but won't provide basic info.
    I don't know what "... all is correct" means. It's like saying: "I've tried EVERYTHING!!!". Clearly you haven't, because its not fixed yet. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
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    Re: toshiba estudio 357 hanged

    Quote Originally Posted by Phil B. View Post
    well good luck with your problem.

    Since you did not answer my q's I will no longer try to help you.

    You ask about basic things, i checked everything even i upgraded the firmware. i also isolated machine from network, usb cable, printer and scanner dongle, but still the problem persist.

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