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  1. #1
    Senior Tech 100+ Posts
    Wavy envelopes on es3505ac

    Hadster's Avatar
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    Wavy envelopes on es3505ac

    It's been running #10 envelopes great! Customer has a envelope tray. Fuser has 20k on it. But, now the envelopes are coming out wavy. They are running the same envelopes as in the past. Not sure what has changed in the last week or so to make them wavy. I had them try different envelopes and still wavy. I'm not sure if I should try and turn up the heat or down!
    ?????

  2. #2
    Service Manager 2,500+ Posts
    Wavy envelopes on es3505ac

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    Re: Wavy envelopes on es3505ac

    What firmware level is the copier at?

    What version of print driver are you using?

    What software application are they printing envelopes from?

    Is the Envelope tray in Slot 2, 3 or 4?

    Does the same thing happen when you prints envelopes from the bypass?

    Are the paper guides snug to the Envelopes in the Envelope tray?

  3. #3
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Wavy envelopes on es3505ac

    There are other parts apart fuser that may be worn out. I would start by inspecting exit rollers and its drive.
    Btw, FW and print driver have nothing to do with this issue especially if machine was printing envelopes well before.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #4
    Service Manager 10,000+ Posts
    Wavy envelopes on es3505ac

    Phil B.'s Avatar
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    Re: Wavy envelopes on es3505ac

    Quote Originally Posted by tsbservice View Post
    There are other parts apart fuser that may be worn out. I would start by inspecting exit rollers and its drive.
    Btw, FW and print driver have nothing to do with this issue especially if machine was printing envelopes well before.
    are the flaps sticking to the envelope? (indicating moisture)

    no print drivers nor firmware are not the problem

  5. #5
    Service Manager 2,500+ Posts
    Wavy envelopes on es3505ac

    SalesServiceGuy's Avatar
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    Re: Wavy envelopes on es3505ac

    If you want technical support from Toshiba, these are standard questions that you need to be prepared to answer especially on discontinued product.

    Toshiba will not support old versions of either.

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Wavy envelopes on es3505ac

    Quote Originally Posted by SalesServiceGuy View Post
    If you want technical support from Toshiba, these are standard questions that you need to be prepared to answer especially on discontinued product.

    Toshiba will not support old versions of either.
    SSG, true that. Nevertheless here we are NOT manufacturers tech support(thanks God).
    Think about it.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Service Manager 10,000+ Posts
    Wavy envelopes on es3505ac

    Phil B.'s Avatar
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    Re: Wavy envelopes on es3505ac

    Quote Originally Posted by tsbservice View Post
    SSG, true that. Nevertheless here we are NOT manufacturers tech support(thanks God).
    Think about it.
    Those questions are TYPICAL of ALL manufactures .... but the questions are irrelevant to the problem at hand.

    funny how some are now adopting " The Dentists " usual line of questioning!

  8. #8
    Service Manager 2,500+ Posts
    Wavy envelopes on es3505ac

    SalesServiceGuy's Avatar
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    Re: Wavy envelopes on es3505ac

    Quote Originally Posted by tsbservice View Post
    SSG, true that. Nevertheless here we are NOT manufacturers tech support(thanks God).
    Think about it.
    I am employed by Toshiba Tec.

  9. #9
    Senior Tech 100+ Posts
    Wavy envelopes on es3505ac

    Hadster's Avatar
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    Re: Wavy envelopes on es3505ac

    Quote Originally Posted by SalesServiceGuy View Post
    What firmware level is the copier at?

    What version of print driver are you using?

    What software application are they printing envelopes from?

    Is the Envelope tray in Slot 2, 3 or 4?

    Does the same thing happen when you prints envelopes from the bypass?

    Are the paper guides snug to the Envelopes in the Envelope tray?


    1302
    Toshiba driver
    Windows
    tray 3
    yes
    yes
    no

    are the flaps sticking to the envelope? (indicating moisture) =no

    Me being new to Toshiba I was just curious if anyone else had run into this. That's all....
    I'll let you know after I fix it. Thanks!


  10. #10
    Service Manager 2,500+ Posts
    Wavy envelopes on es3505ac

    SalesServiceGuy's Avatar
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    Re: Wavy envelopes on es3505ac

    Via the print driver try printing at Thick 1. The envelope will pass through the copier a little slower, allowing more heat to penetrate the envelope.

    You can progressively try Thick 2 and Thick 3.

    The e3505AC series has proven quite good at printing envelopes without wrinkling or sealing the envelope.

    Buy a fresh pack of #10 envelopes and test.

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