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  1. #11
    Service Manager 10,000+ Posts
    e-Studio 457, not fusing...

    Phil B.'s Avatar
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    Re: e-Studio 457, not fusing...

    Quote Originally Posted by Oystercopy View Post
    I would have specified if the customer was running thick stock; this is the only line item that would make any difference here. I also specified that the rollers were new (some with less than 10K) and this problem had been rampant on the e-456 series as well, so not a new problem. Hoping for a more helpful solution. F/W is up to date (or very close) on all these boxes.
    OC
    re: Rollers in your OP " these machines have (relatively) new Fusers " what is 'relatively' ..no page counts mentioned

    not trying to start a tiff.... have other users say they put in a new fuser .. only to get informed "well I robbed it from a used machine.

    Thick stock can kill a fuser as you well know... have seen some brands that it cut fuser life by 50-60% (samsux and brother come to mind)

  2. #12
    Master Of The Obvious 10,000+ Posts
    e-Studio 457, not fusing...

    blackcat4866's Avatar
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    Re: e-Studio 457, not fusing...

    Needless to say, the wrong model fuser will cause poor fusing, 30 minute "Please Wait." intervals, and eventually wearing out the helical drive gear on the main motor for hours of continual idling. I was shocked to find that this customer had been running it that was for weeks. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #13
    Senior Tech 250+ Posts
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    Re: e-Studio 457, not fusing...

    OK so just an update on one of these machines. I finally took the time to look through the service manual to find the fuser temperature adjustment, and lo and behold, it appears to have been VERY low... I used 08/2010 and the setting was at number "4".. if I'm reading this right, the default setting for that series machine should be "10"... omigosh. A difference of being at 160c (4) when printing vs. 190c (10)... wow, big difference.

    So, once I rebooted the machine, the offsetting was gone, at least for now.

    Will update further if necessary.
    OC

  4. #14
    Service Manager 10,000+ Posts
    e-Studio 457, not fusing...

    Phil B.'s Avatar
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    Re: e-Studio 457, not fusing...

    Quote Originally Posted by Oystercopy View Post
    OK so just an update on one of these machines. I finally took the time to look through the service manual to find the fuser temperature adjustment, and lo and behold, it appears to have been VERY low... I used 08/2010 and the setting was at number "4".. if I'm reading this right, the default setting for that series machine should be "10"... omigosh. A difference of being at 160c (4) when printing vs. 190c (10)... wow, big difference.

    So, once I rebooted the machine, the offsetting was gone, at least for now.

    Will update further if necessary.
    OC
    Awesome! Congrats brother!

    Sent from my SM-G960U using Tapatalk

  5. #15
    Senior Tech 250+ Posts
    e-Studio 457, not fusing...

    Blizzoo's Avatar
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    Re: e-Studio 457, not fusing...

    Quote Originally Posted by Oystercopy View Post
    OK so just an update on one of these machines. I finally took the time to look through the service manual to find the fuser temperature adjustment, and lo and behold, it appears to have been VERY low... I used 08/2010 and the setting was at number "4".. if I'm reading this right, the default setting for that series machine should be "10"... omigosh. A difference of being at 160c (4) when printing vs. 190c (10)... wow, big difference.

    So, once I rebooted the machine, the offsetting was gone, at least for now.

    Will update further if necessary.
    OC
    Normally the latest FW will have these fuser temperature codes adjusted after update to address fuser issues that has been so many over the years.
    Defects are simple, our mind is complicated

  6. #16
    Master Of The Obvious 10,000+ Posts
    e-Studio 457, not fusing...

    blackcat4866's Avatar
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    Re: e-Studio 457, not fusing...

    I wonder why it was so low? Good catch. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #17
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: e-Studio 457, not fusing...

    30 degrees omg . OC somebody seriously messed with that machine or if it was new blame Toshiba.
    I used to lower fusing temperature on my Toshibas to prolong a bit fuser life. But with only 10 degrees, maybe from 200 to 190 or from 190 to 180. That worked well for me but I kept close eye on the machine for a period to make sure fusing is proper in any conditions.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #18
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    Re: e-Studio 457, not fusing...

    Yes, thanks for all that guys... I should not have had to mess with this, but I cannot say if a tech changed that setting from when the machine was new, since I did sell it used to the customer.... Will be going out to another machine with similar issues today and if I find the same thing, that's likely a Toshiba issue, from the start.
    OC

  9. #19
    Senior Tech 250+ Posts
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    Re: e-Studio 457, not fusing...

    Went to the SECOND machine yesterday... same thing, machine set to 4 instead of 10. Too random to be a tech setting, so must have come from the factory that way, I believe.
    Gotta love Toshiba.
    OC

  10. #20
    Senior Tech 250+ Posts
    e-Studio 457, not fusing...

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    Re: e-Studio 457, not fusing...

    Are your Toshiba devices connected to Toshiba Cloud Connect? If yes then you might have some 08 setting codes policies in place.
    Defects are simple, our mind is complicated

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