4505AC Scan to Email Errors

[mojorolla]

I have literally setup dozens of these without issue, but had one yesterday that's bugging me.
Scan to email fails with 2501 or 2504 codes (Syntax error in parameters or arguments HOST NAME error (RFC: 501) Destination mail address error (RFC: 501) Terminal mail address error (RFC: 501)
Not the usual user/pass error codes you usually see. Get 2501 without encryption and 2505 with encryption. Firmware flashed during troubleshooting so unit is "latest and greatest".
After testing the parameters on our machine and network, settings are solid. This leads me to believe it pertains to their network and possible redundancy within it as this error pertains to hostname. I also see a reference to the SYS board but not keen on changing the board for an email issue...nice try Toshiba parts department

Anybody else ever seen these codes ?

[razzer]

Is that exactly what it says in the scan logs in top access? Anyway it sounds like an issue with their SMTP server , or reaching it on the network. Are they using some kind of internal exchange server?

[SalesServiceGuy]

Is there any anti virus software blocking the Port you are trying to use in the SMTP client setup?

If you have tried three different ways that you know always work, it is probably not the copier.

To eliminate a few potential security hangups:

1. Under IPV4, change the Host name away from the copier default
2. Under SMB, make the NetBios name the same as the new Host name
3. Under the Email tab, make the Default Subject the same as the Host name
4. Type something into the Default Body String

Upgrade firmware to V1512. Enable VNC on the copier, use TeamViewer or Windows 10 Quick Assist, and try to troubleshoot remotely.

See Toshiba discussion FW1512 on CTN.