Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 3 of 3
  1. #1
    The Wolf 1,000+ Posts mojorolla's Avatar
    Join Date
    Jan 2010
    Location
    C-town
    Posts
    1,851
    Rep Power
    65

    4505AC Scan to Email Errors

    I have literally setup dozens of these without issue, but had one yesterday that's bugging me.
    Scan to email fails with 2501 or 2504 codes (Syntax error in parameters or arguments HOST NAME error (RFC: 501) Destination mail address error (RFC: 501) Terminal mail address error (RFC: 501)
    Not the usual user/pass error codes you usually see. Get 2501 without encryption and 2505 with encryption. Firmware flashed during troubleshooting so unit is "latest and greatest".
    After testing the parameters on our machine and network, settings are solid. This leads me to believe it pertains to their network and possible redundancy within it as this error pertains to hostname. I also see a reference to the SYS board but not keen on changing the board for an email issue...nice try Toshiba parts department

    Anybody else ever seen these codes ?


    Failing to plan is planning to fail!!!

  2. #2
    Technician
    Join Date
    Jan 2009
    Posts
    24
    Rep Power
    25

    Re: 4505AC Scan to Email Errors

    Is that exactly what it says in the scan logs in top access? Anyway it sounds like an issue with their SMTP server , or reaching it on the network. Are they using some kind of internal exchange server?

  3. #3
    Service Manager 2,500+ Posts
    4505AC Scan to Email Errors

    SalesServiceGuy's Avatar
    Join Date
    Dec 2009
    Location
    Nova Scotia
    Posts
    3,938
    Rep Power
    119

    Re: 4505AC Scan to Email Errors

    Is there any anti virus software blocking the Port you are trying to use in the SMTP client setup?

    If you have tried three different ways that you know always work, it is probably not the copier.

    To eliminate a few potential security hangups:

    1. Under IPV4, change the Host name away from the copier default
    2. Under SMB, make the NetBios name the same as the new Host name
    3. Under the Email tab, make the Default Subject the same as the Host name
    4. Type something into the Default Body String

    Upgrade firmware to V1512. Enable VNC on the copier, use TeamViewer or Windows 10 Quick Assist, and try to troubleshoot remotely.

    See Toshiba discussion FW1512 on CTN.
    Last edited by SalesServiceGuy; 3 Weeks Ago at 12:33 PM.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here