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  1. #1
    Senior Tech 250+ Posts Zesti's Avatar
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    Estudio 3508A printing issue.

    Hi,
    This estudio 3508A gives interesting issue. The machines configure smoothly on USb and network. But when send a print from computer via USB cable, the print is received in machine and nothing comes out. The log says print completed, data light also blinks while receiving data. On network the print goes out of PC but nothing happens on machines not in log nothing.

    Any idea what's going on, have checked all the settings in machine and all seems fine.

  2. #2
    Master Of The Obvious 10,000+ Posts
    Estudio 3508A printing issue.

    blackcat4866's Avatar
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    Re: Estudio 3508A printing issue.

    Could it be something like an incorrect media type, or mismatched paper size? Are job account ID's set up?
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 5,000+ Posts
    Estudio 3508A printing issue.

    SalesServiceGuy's Avatar
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    Re: Estudio 3508A printing issue.

    Quote Originally Posted by blackcat4866 View Post
    Could it be something like an incorrect media type, or mismatched paper size? Are job account ID's set up?
    =^..^=
    Check the Invalid queue located under the Print drop down box when you press the Print icon on the LCD panel.

    If your print jobs went here, you have not correctly configured the print driver.

  4. #4
    Field Supervisor 500+ Posts
    Estudio 3508A printing issue.

    Blizzoo's Avatar
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    Re: Estudio 3508A printing issue.

    Quote Originally Posted by Zesti View Post
    Hi,
    This estudio 3508A gives interesting issue. The machines configure smoothly on USb and network. But when send a print from computer via USB cable, the print is received in machine and nothing comes out. The log says print completed, data light also blinks while receiving data. On network the print goes out of PC but nothing happens on machines not in log nothing.

    Any idea what's going on, have checked all the settings in machine and all seems fine.
    If the machine is setup to receive only Hold jobs or Private/Hold jobs you will get a similar issue as you described. Look into Top Access in Printer section somewhere in the top list there is a drop down to choose the print behavior.
    Defects are simple, our mind is complicated

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