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  1. #1
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Toshiba ES-5005ac jamming

    Hi all. Not mine machine doing a favour for a client. They called for paper jams. Sure it jam from both trays almost always incl. bypass tray. Doesn't matter paper direction tried both A4 and A4-R. Rarely paper will exit.
    Always at the spot at fuser entrance. Image attached, it looks like image on belt is late with like half inch, every time exactly.
    Scanner_DSC21041416420.pdf

    Belt, fuser and second transfer are looking normal and rotate, can't be aligning clutch. Maybe broken gear at fuser drive(machine side)? But that won't explain image misalignment.
    Maybe something is binding belt rotation but I don't see it.
    Machine is asking for PM but counter is 90k so I believe it is time for drums but too early for the belt and fuser.
    Any ideas?

    TIA
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  2. #2
    Senior Tech 100+ Posts Rusty.Harris's Avatar
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    Re: Toshiba ES-5005ac jamming

    Which jam code are you getting? Pop out the fuser, make sure there isn't any garbage on the guide into the fuser.
    Also, easy way to tell if the fuser is rotating. pop out the fuser. Use a "Sharpie" like pin, make a tiny mark on the
    lower fuser roller. Run again, pop back out and see if the mark has moved.

  3. #3
    Master Of The Obvious 10,000+ Posts
    Toshiba ES-5005ac jamming

    blackcat4866's Avatar
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    Re: Toshiba ES-5005ac jamming

    I can't tell you much without a jam code. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Toshiba ES-5005ac jamming

    Quote Originally Posted by Rusty.Harris View Post
    Which jam code are you getting? Pop out the fuser, make sure there isn't any garbage on the guide into the fuser.
    Also, easy way to tell if the fuser is rotating. pop out the fuser. Use a "Sharpie" like pin, make a tiny mark on the
    lower fuser roller. Run again, pop back out and see if the mark has moved.
    Fuser is turning.

    Quote Originally Posted by blackcat4866 View Post
    I can't tell you much without a jam code. =^..^=
    Jam code E011.



    It turned out that transfer belt cleaning unit was binding belt rotation causing image on belt to late on paper and also paper jams.
    I managed to pull from machine Transfer Belt Cleaning Assembly but only on parts.

    Edit:
    Additionally I found this old thread helpful:
    toner lines in transfer belt unit TOSHIBA e-STUDIO 2050C error CE20

    Especially this post is 100% what I've seen today.

    Quote Originally Posted by didi2005 View Post
    I will check is the transfer belt cleaning unit, the auger spring always came out jamming the transfer belt unit due to harden toner inside the nozzle...
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  5. #5
    Master Of The Obvious 10,000+ Posts
    Toshiba ES-5005ac jamming

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    Re: Toshiba ES-5005ac jamming

    Quote Originally Posted by tsbservice View Post
    Fuser is turning.

    Jam code E011.

    It turned out that transfer belt cleaning unit was binding belt rotation causing image on belt to late on paper and also paper jams.
    I managed to pull from machine Transfer Belt Cleaning Assembly but only on parts.
    Yes, a seized up transfer belt will definitely give you E011 jams. Usually the original cause is the waste bottle filling to the top at the left side, then backing up into the transfer waste cleaner. Then the auger spring pushes out the top of the cleaner.

    Usually though, its catastrophic for the belt and cleaning auger spring. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Toshiba ES-5005ac jamming

    Quote Originally Posted by blackcat4866 View Post
    Yes, a seized up transfer belt will definitely give you E011 jams. Usually the original cause is the waste bottle filling to the top at the left side, then backing up into the transfer waste cleaner. Then the auger spring pushes out the top of the cleaner.

    Usually though, its catastrophic for the belt and cleaning auger spring. =^..^=
    Yes seems like they let WTB goes way to full or cleaned it in some way. Belt looks whole.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  7. #7
    Master Of The Obvious 10,000+ Posts
    Toshiba ES-5005ac jamming

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    Re: Toshiba ES-5005ac jamming

    I just saw this today on a eS3505AC. I believe a key factor is very low color use. This machine is printing less than 6% of all images as color. As a result, a disproportionately large percentage of the waste toner is wiped off color density and registration patches, filling the left side of the waste container (the opposite end of the full detection window).

    As I was re-shaping the cleaning auger spring, I noticed that the replacement waste container is transparent on the back! So an observant enduser could toss an unevenly filled waste container before it backs up. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Service Manager 2,500+ Posts
    Toshiba ES-5005ac jamming

    SalesServiceGuy's Avatar
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    Re: Toshiba ES-5005ac jamming

    Quote Originally Posted by blackcat4866 View Post
    I just saw this today on a eS3505AC. I believe a key factor is very low color use. This machine is printing less than 6% of all images as color. As a result, a disproportionately large percentage of the waste toner is wiped off color density and registration patches, filling the left side of the waste container (the opposite end of the full detection window).

    As I was re-shaping the cleaning auger spring, I noticed that the replacement waste container is transparent on the back! So an observant enduser could toss an unevenly filled waste container before it backs up. =^..^=
    I got lots of customers that print little colour. Good to know and deliver two waste toners at install as they are inexpensive.

  9. #9
    Senior Tech 100+ Posts Vincent128's Avatar
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    Re: Toshiba ES-5005ac jamming

    Somewhat unrelated but I LOVE those customers that take out the WT and shake the piss out of it then put it back in the machine after they made a giant toner mess.

    Have had several springs back up and was able to save the ITB but I noticed that the bound spring doesn't really seem long enough - I stretch it out a little in the middle of the spring so the end of it goes all the way to the exit chute.

  10. #10
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: Toshiba ES-5005ac jamming

    Quote Originally Posted by Vincent128 View Post
    Somewhat unrelated but I LOVE those customers that take out the WT and shake the piss out of it then put it back in the machine after they made a giant toner mess.

    Have had several springs back up and was able to save the ITB but I noticed that the bound spring doesn't really seem long enough - I stretch it out a little in the middle of the spring so the end of it goes all the way to the exit chute.
    They empty it AND break the 2 clips off at the top. They put in back in the machine, but the front door is the only thing holding it in. The IT belt auger is at the top of the waste box, so with the clip broke, the port does not open. The auger and spring back up.....job security.
    I always remind my customer WTC are included in their contract.


    Failing to plan is planning to fail!!!

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