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  1. #1
    Senior Tech 100+ Posts
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    Toshiba service notification

    I get service and jam emails from machine. Is there a way to have it send the jam code?

  2. #2
    Service Manager 10,000+ Posts
    Toshiba service notification

    Phil B.'s Avatar
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    Re: Toshiba service notification

    Quote Originally Posted by tnrtt View Post
    I get service and jam emails from machine. Is there a way to have it send the jam code?
    What model?

    Sent from my SM-G960U using Tapatalk

  3. #3
    Senior Tech 100+ Posts
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    Re: Toshiba service notification

    Quote Originally Posted by Phil B. View Post
    What model?

    Sent from my SM-G960U using Tapatalk
    5055. 5005, 7506 series.

  4. #4
    Senior Tech 100+ Posts Vincent128's Avatar
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    Re: Toshiba service notification

    Better to set them up in the Toshiba E-service cloud

  5. #5
    Service Manager 5,000+ Posts
    Toshiba service notification

    SalesServiceGuy's Avatar
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    Re: Toshiba service notification

    Quote Originally Posted by tnrtt View Post
    5055. 5005, 7506 series.
    From the copier's LCD panel.

    User Functions/ Admin/ Service.

    Service Notification,Email

    Turn on Service Call Transmit

    As a reminder, with the latest V1512 FW on eBN/eBN2 ,and VNC turned on, while using free Windows 10 Quick Assist, you can log into a customer's copier remotely, and reach all service menus.

    Look for new FW in August adding dedicated remote service assistance buttons to the copier.

    ... helps to cut your driving to customers way down, saves gas, less exposure to COVID-19D, improves customer satisfaction.

    I use these functions every install. Customer's really like it and expect it in 2021.

  6. #6
    Senior Tech 100+ Posts Rusty.Harris's Avatar
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    Re: Toshiba service notification

    Quote Originally Posted by SalesServiceGuy View Post
    From the copier's LCD panel.



    Look for new FW in August adding dedicated remote service assistance buttons to the copier.

    ... helps to cut your driving to customers way down, saves gas, less exposure to COVID-19D, improves customer satisfaction.

    I use these functions every install. Customer's really like it and expect it in 2021.

    That's what I miss about the Dallas Tx support center. Knew those guys personally, and I'd get "tips" about upcoming stuff before it
    came along.

  7. #7
    Service Manager 5,000+ Posts
    Toshiba service notification

    SalesServiceGuy's Avatar
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    Re: Toshiba service notification

    Quote Originally Posted by Rusty.Harris View Post
    That's what I miss about the Dallas Tx support center. Knew those guys personally, and I'd get "tips" about upcoming stuff before it
    came along.
    Introducing e-BRIDGE Next updates (toshibatec.com)

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