So I have a 5055c with the 2000 Sheet Large Capacity Paper Trays. When we print, it will work for so many pages, then the right jam access cover, the lower one right next to where the paper is pulled from the large capacity drawer shows a jam. However there is no paper in there at all. But for some reason the copier seems to think there is. I pulled out the paper tray above the large capacity trays and watched as the roller grabs paper. Everything looks fine the rollers are still not worn out or anything. They grab a new sheet just like they are supposed too. Then randomly it throws the jam error it does not even try to grab the paper when this happens, just throws the jam error.
Now I did clean all the rollers, pulled the copier out and carefully blew out any dust, carefully added 3 an 1 oil to any gears just in case something was sticking. But I still get the same result. I am not sure if maybe there is a sensor there that is not working and it thinks paper is stuck in there or if a clutch is not properly engaging to pull the paper from the tray so it throws the system off thinking there should be paper in there when there is not. Just thinking out loud on those two as I am not really sure where to go next.
Any help would be greatly appreciated!
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