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  1. #1
    Service Manager 5,000+ Posts
    eBN Fax Receive Forward

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    eBN Fax Receive Forward

    My e2505AC FW V1610 is programmed under Registration/ Fax Receive Forward to send me an email when a fax arrives.

    It fails to do so. All of the proper buttons are checked in Top Access.

    I have dial tone and all incoming faxes now print at the copier including unwanted junk faxes.

    I get quite a few faxes as automatic meter read reports.

    I have reinitialized the fax board.

    Any ideas?

    Thanks,

  2. #2
    Master Of The Obvious 10,000+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Is scan to email functioning? If your scan to email isn't working, it won't be able to complete the second part of the transaction. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Service Manager 5,000+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Quote Originally Posted by blackcat4866 View Post
    Is scan to email functioning? If your scan to email isn't working, it won't be able to complete the second part of the transaction. =^..^=
    Yes, I use scan to email many times per day.

  4. #4
    Master Of The Obvious 10,000+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Could it be that the size of the email attachments exceeds the capacity of your email provider? Scan to email failure 2C15? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Service Manager 5,000+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Quote Originally Posted by blackcat4866 View Post
    Could it be that the size of the email attachments exceeds the capacity of your email provider? Scan to email failure 2C15? =^..^=
    Sorry, unlikely. I have reached out to Toshiba tech support. They suggested to make sure the paper trays had no Special settings attached them and have auto tray settings turned off.

    No incoming faxes today to test.

    I am asking because I had this issue before and figured it out but cannot remember how I did it.

    Fax Receive Forward is a commonly requested feature.

  6. #6
    Senior Tech 250+ Posts Vincent128's Avatar
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    Re: eBN Fax Receive Forward

    You likely don't but...along the lines of similar things and FYI knowledge to help track down weird things...

    If you had a snapshot of the ECC files before and after your firmware update you could poke them into MMDT2 and see if any codes have changed.

  7. #7
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: eBN Fax Receive Forward

    Setup a forward to SMB instead of email and if that fails, points towards the machine.
    I only use an address from the address book to forward but have had to delete the email addy and re-enter as the forwarding address.
    You can test by using the HP test fax (1-888-473-2963) to get a fax incoming; keep in mind fax header and ID must be filled out


    Failing to plan is planning to fail!!!

  8. #8
    Field Supervisor 500+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Quote Originally Posted by mojorolla View Post
    Setup a forward to SMB instead of email and if that fails, points towards the machine.
    I only use an address from the address book to forward but have had to delete the email addy and re-enter as the forwarding address.
    You can test by using the HP test fax (1-888-473-2963) to get a fax incoming; keep in mind fax header and ID must be filled out


    How does that HP text fax thingy work? I just for giggles called the # from desk and get fax tones, but how do you get it to call you? Or do you do a manual RX when you hear the tones?

    Kind regards!
    A.

  9. #9
    Service Manager 5,000+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Quote Originally Posted by Vincent128 View Post
    You likely don't but...along the lines of similar things and FYI knowledge to help track down weird things...

    If you had a snapshot of the ECC files before and after your firmware update you could poke them into MMDT2 and see if any codes have changed.
    Sorry, no.

  10. #10
    Master Of The Obvious 10,000+ Posts
    eBN Fax Receive Forward

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    Re: eBN Fax Receive Forward

    Have a look at the soft switches in the web interface. Not long ago, I had a customer that could not fax out. It would receive faxes but didn't print. Their security conscious IT folk had flipped the switches to disable fax Tx and Enabled Rx but no print.

    Naturally I asked why. They had no idea why. They just thought that it was a good idea to flip some switches in the web interface.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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