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  1. #1
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    eStudio330AC Scan to email

    Set machine up at my office using a gmail account for scan to email and it worked properly.

    Delivered to customer and scan to email is now not working. Customer uses G-Suite.

    Any ideas?

  2. #2
    Senior Tech 250+ Posts
    eStudio330AC Scan to email

    arnh79's Avatar
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    Re: eStudio330AC Scan to email

    Check the inbox of that account. You'll probably see an email saying someone tried to log into your account from a new location. It can usually be resolved by logging into gmail on a PC at that location.
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

  3. #3
    I can turn a screw... 250+ Posts pacman's Avatar
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    Re: eStudio330AC Scan to email

    Are they using Gmail / Gsuite as their SMTP server? There's a setting in GMail that you need to checkmark, something like "allow access from unsecure devices", or at least there was last time I checked.

    Actually, it's "less secure apps". Less secure apps & your Google Account - Google Account Help

    That may be the issue.

  4. #4
    IT Director 50+ Posts J_Arnold's Avatar
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    Re: eStudio330AC Scan to email

    Error code? If it is a 2c71 code then pacman is most likely correct.
    “First comes smiles, then lies. Last is gunfire."

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