Had a tech call me about a customer, who has had one of our machines on their VoIp system for faxing.
Had the machine for over a year, all of a sudden, they can't send faxes. Claimed their "provider" said nothing
was wrong with the system, it must be your fax.
Tech blows out the fax, puts it to factory, tries sending...fail fail fail.
He spends over an hour with various settings I gave him, still no dice.
I pulled the Fax TX log from the cloud, and it was working up to around June 10. I had the tech ask if they
had anything done around the first part of June. They said their provider changed/added/updated "something".
Heck, in the failure codes, they are all D0, B2, B5 errors and get this, the TX rate had fallen all the way back to
2400bps! Man! I can't remember the last time I saw a TX speed at 2400bps!
Then I asked the tech to have the customer call their provider, ask if anyone was having TX faxing issues.
NOW for the DUH moment.
The customer told the tech....the provider said they were getting all sorts of issues with faxing, AFTER AN UPGRADE.
Gee thanks Gomer for wasting the tech's time!
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