Toshiba e-studio 2050 Top Access - continously showing "session timeout"

[Rad01]

Hey guys...

I've come accross a weird issue on a es2050 where top access won't load as it keeps displaying "session timeout".
Client reported scan to email issues, obviously tried opening Top Access but got this error. Cool, restarted device and tried a different browser - Same problem.
Tried chrome, IE, Firefox and Edge - same problem
Tried from 2 different Pc's - same problem
Reset IP - same problem
Factory reset device - same problem

Client confirms that nobody from our office or from their IT logged in over the past few months.

Now that I'm writing this im thinking maybe it's a date/time issue on device as sometimes you get this issue loading web pages when your pc's date/time is out of whack. Something i didn't check after factory reset was completed (enter face palm slap emoji here)

It's probably something simple I'm missing but
I didn't have access to firmware for this model, am planning on returning to client armed with firmware etc worst case scenario incase a hdd format is required.

Any other guys come accross this before?

[arnh79]

I've had similar issues in the past and I resolved it by formatting the HDD. TopAccess resides on the HDD and it may be corrupted. Or about to fail completely... That generation of Toshiba's had flakey HDD's.

[Rad01]

Hey budd.. Thanks for the input.
I thought along those lines yes, but didn't have firmware available to pop onto device after performing a HDD format.

One of our other techs is scheduled to swing by there to this very thing (in my absence) and hopefully once completed all will be okay then I'll just need to reconfigure the smtp etc.

As always, everyone's input is always appreciated.

Thanks guys.

[Rad01]

I've had similar issues in the past and I resolved it by formatting the HDD. TopAccess resides on the HDD and it may be corrupted. Or about to fail completely... That generation of Toshiba's had flakey HDD's.

Just an update...

Finally got back to this client as they're still working hybrid post covid. And a full format/firmware update resolved this.

Thanks again guys for all the replies and insight.

[blackcat4866]

Thanks for posting back. =^..^=

[barber782]

Just a thought, if this happens again it can be caused by too many users trying to print via WSD port which has a limit. This limit can be increased in 08-3765 from '10' connections to '20'
If this the case then I would double check all the users PC's/laptops are setup to print via TCP/IP.