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  1. #1
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    Printing Black and Color Looks Terrible

    Hello All,
    Im trying to find out why one of our 3505 machines are printing badly.
    Can anyone help point me in the right direction?
    The machine says 11k but the person we bought the machine from
    installed a new meter (Copier1)
    Bad Print _res.jpg

  2. #2
    The Wolf 2,500+ Posts mojorolla's Avatar
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    Re: Printing Black and Color Looks Terrible

    "Printing" as in sending a job from a computer to the device OR "copying" as in standing at the machine to use it?
    I can tell you Copier1 are some of the shadiest folks I have ever had the displeasure of dealing with...."installed a new meter"...oof


    Failing to plan is planning to fail!!!

  3. #3
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    Re: Printing Black and Color Looks Terrible

    Quote Originally Posted by mojorolla View Post
    "Printing" as in sending a job from a computer to the device OR "copying" as in standing at the machine to use it?
    I can tell you Copier1 are some of the shadiest folks I have ever had the displeasure of dealing with.


    This occurs unfortunately with both Copies and Prints.
    I agree with you. Theyre a terrible company

  4. #4
    Service Manager 5,000+ Posts
    Printing Black and Color Looks Terrible

    SalesServiceGuy's Avatar
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    Re: Printing Black and Color Looks Terrible

    There is no physical meter to install. There is no code to reset the electronic meter.

    who ever bought this copier was at best "naive".

  5. #5
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    Re: Printing Black and Color Looks Terrible

    You can only get counter to 0 (clearing SRAM and so on....) my guess is meter is good,but someone switch the original units with bad ones

  6. #6
    The Wolf 2,500+ Posts mojorolla's Avatar
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    Re: Printing Black and Color Looks Terrible

    Quote Originally Posted by westman View Post
    This occurs unfortunately with both Copies and Prints.
    I agree with you. Theyre a terrible company
    First thing would be to remove the drum, dv units, IT belt unit and fuser and visually inspect and clean.
    I see a magenta haze on your example and possibly poor cleaning of the IT belt and or poor fusing.
    Inspect, clean and calibrate then see how it looks.


    Failing to plan is planning to fail!!!

  7. #7
    Master Of The Obvious 10,000+ Posts
    Printing Black and Color Looks Terrible

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    Re: Printing Black and Color Looks Terrible

    I agree with sappa, most likely the new units got swapped with old worn out units.

    So in situations where the counters are unreliable, this is how I approach it:
    Print these images onto the largest possible paper size.
    Post the results and we can offer useful advice.
    =^..^=
    Attached Files Attached Files
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #8
    Field Supervisor 500+ Posts
    Printing Black and Color Looks Terrible


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    Re: Printing Black and Color Looks Terrible

    Also, run internal prints and see if the CQ is the same.
    If copying looks DIFFERENT than printing, given this is an older 05 series, pull the cover off the system board
    and see how much dust is around the memory card behind the HDD. Pull it, clean it off and after installing it
    again, hold down the energy save when you power it back on.
    In your case, it's most likely NOT the memory card issue, but probably OLD imaging units.
    But I've had a LOT of screwy "it copies good but prints terrible" or "off the glass it is ok, but through the
    ADF/DADF it prints black" issues solved by either cleaning the memory module or replacing it.
    Might be the reason why the memory on the newer Sing20 "25" series has the memory attached to the
    system board.

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