Toshiba 385s invalid factory configuration problem

[Hassann]

Could it be that it had a Lexmark toner cartridge installed, not a Toshiba cartridge? Or vice-versa? I'd think the EEPROM would be coded differently. The reset may have changed the manufacturer to Toshiba. Just out of curiosity, if you go to the web interface, what model and manufacturer show on the screen? =^..^=

Toshiba model in web interface

[Hassann]

That was exactly what I thought. Recently bizhub 4050 and so started to exhibit the same messages and we all know they are Lexy rebadges. Same can apply for Toshiba equivalent.
Just a thought as I really don't have an idea what beast is 385s, by 3 digits I could guess it's A4 model but that's all 🤣

I will try Lexmark toner but Which Lexmar model is the same as the Toshiba 385s?

[Hassann]

When Toshiba first started selling rebadged Lexmarks, I was told by a Toshiba engineer that if you put the Lexmark FW on the machine instead of the FW files from Toshiba it will break the toner chip recognition. I never tested it, but I'm wondering if that may have happened here?

Which Lexmar toner chip i have to try

[SalesServiceGuy]

This long ago discontinued Toshiba/ Lexmark model (not sold in North America) was introduced in 2014. Support is no longer available, you are likely wasting your time.

This product is not even listed in Web ribon.

[jonwill]

I will try Lexmark toner but Which Lexmar model is the same as the Toshiba 385s?

MX310, MX410

385p & 385s

[mloudy]

Whe it is an actual Lexmark we use the Factory Restore Tool when a device gives the error. We go to the site, enter the SN and it gives us several files to install and the order in which to install them. Directions are in the Service Manual.

For a Lexmark BSD Dealer the files come back immediately. When it is NOT a Lexmark you have to go through the OEM tech support and I have heard it can take a few days to get the fiels and the directions are very bad. It can probably be done but if it is an old printer I would replace it.

[MUMMIM]

Hello everyone
I have a problem with Toshiba 385s show message " invalid factory configuration" and " replace unsupported cartridge"
Need help pls

i think , you need change right toner cartridge will ok.