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I have a problem with Toshiba 385s show message " invalid factory configuration" and " replace unsupported cartridge"
Need help pls
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Hello everyone
I have a problem with Toshiba 385s show message " invalid factory configuration" and " replace unsupported cartridge"
Need help pls
Set correct date and time in web page.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
This is a Lexmark rebadge. Check that the toner cartridge contact set is not broken or damaged. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
I set the right time and I tried three versions of fw but nothing fixedOriginally Posted by tsbservice
It's not broken or damaged it's ok I'm sure
Have you tried a simple Factory Reset?
If you think the toner cartridge is ok, to me it sounds that your machine might have come from a different Region or something? Maybe a setting on one of the menus?
Defects are simple, our mind is complicated
Yes I have tried
It's was working well that problem become after format factory and clear memory
Could it be that it had a Lexmark toner cartridge installed, not a Toshiba cartridge? Or vice-versa? I'd think the EEPROM would be coded differently. The reset may have changed the manufacturer to Toshiba. Just out of curiosity, if you go to the web interface, what model and manufacturer show on the screen? =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
That was exactly what I thought. Recently bizhub 4050 and so started to exhibit the same messages and we all know they are Lexy rebadges. Same can apply for Toshiba equivalent.
Just a thought as I really don't have an idea what beast is 385s, by 3 digits I could guess it's A4 model but that's all 🤣
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
When Toshiba first started selling rebadged Lexmarks, I was told by a Toshiba engineer that if you put the Lexmark FW on the machine instead of the FW files from Toshiba it will break the toner chip recognition. I never tested it, but I'm wondering if that may have happened here?
Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?
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