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I had a 3510c doing the E011 thing & after replaceing everything around the cling sensor I replaced the whole fuser for laughs & the intermitten problem went away. Put the fuser in question in another machine & it started getting E011 errors. Not sure why it worked but it is worth a try.
Well we tried the fuser just for the heck of it....ran it over several days when ever one of us was in the shop ..did over 1,500 copies duplexed no jams ! Until this morning and it jammed again same old code !
Tried another duplexer assy and tried running just some blank paper to see if toner coverage was affecting it...guess what E011 lol!
Just a thought, and a long shot. Have you measured how good the earth is on the TR2 roller? Should be pretty much 0.
It didn't say that I couldn't do it in the manual.
I did run an extra ground wire from the door to the machine chassis, but I will get the meter on it and check it...but we have tried 3 different door assy's and still had the same old jams...
There are a few BSI notes on jamming but nothing mentioning E011. One mentions the reg guide. EO11 codes are horrible. I remeber them on the ES3511 models. We replaced the metal guidle above the TR2 roller and applied special conductive grease. Worked afterwards but this is a different model and I have not had this code yet on this machine.
It didn't say that I couldn't do it in the manual.
Has anyone found an answer for this jam? I have a machine that I if I run more than two duplex copies it jams with this code.
I might have. Try this. In 05 mode go to code 408 and write down the number displayed. Whatever value is in there add 1 then press set. Now power the machine off. Go back into the 05 codes and go back to 408 and set it to its original value. Then go through the calibration procedure. 4719, 396, 4 FAX/1642, 10 FAX/580 and 70 FAX/1008. Could you let me know if this works, thanks.
It didn't say that I couldn't do it in the manual.
Unfortunatly it did not work. Looking closer at this machine it looks like the frame might be bent and causing the jam on the machine I'm working on.
Hi,
I have had this problem a couple of times now and the fact that the paper is going in behind the transfer roller tells me it is likely your duplex unit frame is bent and pushing on the transfer door.
You should be able to see if this is happening by slowly closing the duplex unit whils keeping a close eye on the inner door for any movement. It shouldnt touch the inner transfer door at all.
The other possibility is the transfer door hinge or hinges could be bent.
If either of these things are bent the angle and pressure on the transfer roller is changed. This can also cause creasing through the page, most noticable on A3 size paper.
This problem wasted a full day first time I came across it.
Good Luck
A
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