xerox 7830

[Transam1]

I have a xerox 7830 which customer has forgotten admin password
need to do a reset but need the product enablement feature code
anyone know where i can get this or another way to reset the admin back to admin and 4 ones.
thanks
gary

[rockdude]

The Welcome Center will request the machine serial number and current copy count.

The Welcome Center generates a 12 digit Feature Key number.

Press the Machine Status button, then Tools tab.

Select the General feature, then Feature Installation.

Enter the Feature Key on the Feature Key screen to reset the Administrator credentials to the default values ( admin and 1111).

If Password reset has been disabled in CWIS, the password can only be reset by a CSE arriving on site and performing a Regular AltBoot ( GP 9).

Altboot may be the way to go if you don't have any Xerox credentials or connections.

[Detonation]

I would go with Altboot for sure. It's super simple and will save you the hassle of Xerox support.