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  1. #1
    Senior Tech 100+ Posts
    WC7855 Customer Mode

    xtrain's Avatar
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    Dec 2012
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    Meridian Idaho
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    WC7855 Customer Mode

    Customer mistakenly reset NVM,s and lost Pro Finisher on next boot. Control panel indicated non customer mode. I had him do GP29, Restore Customer Mode. After setting NVM 616-014 to 2, close DC131, selected call closeout, exit and reboot, the screen just flashed a couple of times at reboot and never entered Install Wizard mode. NVM 616-014 is still on 0. Is the software corrupted that requires a reload/upgrade, or altboot with DLM file? Screen still says non customer mode, with no finisher. Customer does not have a service manual, but will have a PWS laptop next week.

  2. #2
    Trusted Tech 50+ Posts
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    Re: WC7855 Customer Mode

    I now have the same issue, anyone ever manage to get it resolved?

  3. #3
    Service Manager 2,500+ Posts
    WC7855 Customer Mode

    Phil B.'s Avatar
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    Jul 2016
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    Re: WC7855 Customer Mode

    resolution for both:

    smack the SHIT out of both customers

    ALTBOOT

    never give service codes to dumbasses again.

  4. #4
    Agitating Artificer 250+ Posts CopierTechofOmens's Avatar
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    Jan 2009
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    Re: WC7855 Customer Mode

    Try 616-014 to 4. Then what he said

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