Forgive me for asking without seeing the machine first. Cust was gone before I got there. Was reported as stuck on green screen. I had a call on an older Xerox about 5 or 6 years ago and it was the dimm memory. Then I went to Xerox school. First call was stuck on boot screen. I used the raps and Xerox tech support and wound up changing all the boards. Did not fix. I then found that by pulling out and reseating everything several times , I got it to boot. Colors sucked, and that is how I found the issue was with the magenta drum. Since I only get a few Xerox calls a year, my question is, is there a usual starting point for this issue or should I just follow the reps and call tech support.
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