Error code 116-388 on a c560

[mshabban]

Hello all, am having an issue with a c560 displaying error code 116-388 at boot up ,doesn't even reach second bar , this happened after a user switch off and on the machine several without the machine fully shutting down

[adriansto]

It was detected that no HD is installed, although this is a configuration (there is a FAX) that requires an HD.

[mshabban]

It was detected that no HD is installed, although this is a configuration (there is a FAX) that requires an HD.

Thanks mate , much appreciated

[omni]

Hi, I have the same error 116-388 on DC 250. Stops on second bar. Replaced HDD but error stil present. Can not even conect through PWS, what can be the issue?

[Phil B.]

Hi, I have the same error 116-388 on DC 250. Stops on second bar. Replaced HDD but error stil present. Can not even connect through PWS, what can be the issue?

did you just slap the HDD in?
was it a blank drive?
do you follow the service manual for HDD replacement and do the proper REP after?
did you try to do an ALTBOOT?
are you a trained Xerox tech?

this is a different machine,
same chain code,
did you search CTN for your issue? No?
Please start your own new thread

[omni]

did you just slap the HDD in?
was it a blank drive?
do you follow the service manual for HDD replacement and do the proper REP after?
did you try to do an ALTBOOT?
are you a trained Xerox tech?

this is a different machine,
same chain code,
did you search CTN for your issue? No?
Please start your own new thread

We solve the problem. It was faulty ESS NVM PWB.