Bean counters rule the world, grrrrrr! I hope yours was just a fluke. Thank you for keeping us updated. Sorry for all of your issues with this machine. It’s actually based on a very reliable and tested and true model, the C70. I’m sure your guys got it squared away.
My consensus on being a xerox tech for 27 years is never buy a brand new model machine until it has at least been out a year. Firmware is the usual first issue.
The B9000 series and the C70 are both made by Fuji Xerox, but they're not really based on each other... The B9000 series is an evolution of their mid-level B&W production family... 4110->4127->D136->B9136. The C70 is a color machine, and would be one notch below the B9000 series, in terms of workhorse-ness. The C75/J75 or V80/V180 would be more aligned as the color equivalent in terms of product positioning.
They aren't engineered in isolation, of course. There are clear shared technologies, particularly in their paper feeding and accessories. But I think when you said C70 you maybe meant D136...? haha That would be exactly true, that the B9136 is directly based on the tried and true D136.
Not that it matters functionally, but I sure hate their design aesthetic lately, though... Kind of like the depth of their thought process was, "_This_ was blue on the last model, let's make _that_ blue on the new model. That'll look classy, right?"
And of course there have been a couple "Screw it, just make everything blue!" models. *sigh*
Further to B9136 problems, machine is going to removed - can't fix it. Techs say machine is not designed to feed from tray two as main tray. Should have had a high capacity bin so sheet has straight thru feed. No room for that.
I'm sure it does fine with "standard" papers, but it is a bummer if they didn't spell that out for you. I know they push coated papers to the HCF trays 5, 6 or 7 vs the built-in 1, 2, 3 and 4.
What type of paper is it that you are having so much trouble with? Coated, or heavyweight? (Or coated heavyweight?)
Sorry to hear about your troubles.
Paper is standard 80 gsm matte copier paper. It appears only to be a problem when feeding from tray 2. If I assign tray 1 as main tray it is fine.
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