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  1. #1
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    Fault 191-310 WC 6027

    Good morning good techs,
    I am having a problem with a Xerox work center 6027. The device was functioning when I went to the call. The customer called about a copy quality issue, light yellow background. I noticed a message on display that the machine is in continuous printing and I could not find the drums to check condition of yellow drum. what I found is that I could turn off the continuous printing. I thought by doing this I could see what the fault is. So I turned off continuous printing and immediately the device went into the fault condition with a code 191-310. Now the device is not doing anything and can not figure out how to turn on continuous printing and can not find this code and what it means.
    I need some help please.

  2. #2
    Technician howling's Avatar
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    Re: Fault 191-310 WC 6027

    drum eol

  3. #3
    Technician howling's Avatar
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    Re: Fault 191-310 WC 6027

    ooopppps wrong..... xero life over... return the values that you change

  4. #4
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    Re: Fault 191-310 WC 6027

    Quote Originally Posted by howling View Post
    ooopppps wrong..... xero life over... return the values that you change
    Thanks Howling, how do you return the values? When I power on machine it goes into fault and I can not do anything.

  5. #5
    Senior Tech 100+ Posts BaconSteve's Avatar
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    Re: Fault 191-310 WC 6027

    Don't waste any more time on this one. These are basically disposable printers. You can purchase one for under $200.

    The Xero dev belt assy is not spared and even it was:
    A) It would probably cost as much as a new machine. (the belt alone, not the whole assembly, is around $130! BELT TRANSFER 064K 93751)
    B) It would take HOURS to replce if you could get one.
    C) There's no CRUM on it and I don't see any counter reset for it.

    We've been told that if the issue is anything more than maybe cleaning the glass, ADC sensors, or LED slit glass, to consider it dead. You'd be crazy to spend another minute on it.

    Not to mention... It goes directly into an error when powered-up, you cant even get into the menus to to try an NVM reset or other diagnostics.
    6027 belt assy.JPG

  6. #6
    Senior Tech 100+ Posts BaconSteve's Avatar
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    Re: Fault 191-310 WC 6027

    IF YOU REALLY NEED TO TRY A HAIL MARY, TRY THIS: (Good luck)

    Service Diagnostics (CE Diags)
    Using CE Diags with the Phaser 6020
    The Phaser 6020 printer has diagnostic testing built into the Windows printer software
    installed off the packaging CD\DVD or downloaded from the Xerox website to test
    electromechanical components, display printer status, and provide some NVRAM access. Use
    these tests to diagnose problems and isolate which component needs replacement.
    If confronted with an error that requires more than a cursory investigation to clear, or when
    directed by a troubleshooting procedure, use the diagnostic tests to exercise selected subassemblies
    or parts in the vicinity of the reported error.
    Two versions of the CE Diags Tool are available. One for the Phaser 6020, and another for the
    Phaser 6022 and WorkCentre 6025/6027 MFP.
    Both versions have the following system
    requirements.

    Entering and Exiting CE Diags for the Phaser 6020
    1. Click on the Start Button in Windows.
    2. Click on All Programs.
    3. Click on Xerox Office Printing.
    4. Click on Phaser 6020.
    5. Click on Launcher.
    6. Click on Printer Setting Utility inside the Launcher dialog box.
    7. Inside the Printer Setting Utility select the Phaser 6020 on the USB:xxx port.
    8. The Printer Settings Utility shows 3 tabs:
    – Printer Settings Report
    – Printer Maintenance
    – Diagnosis
    9. On the keyboard, press the keys CTRL+C+E to open the CE Diags tab
    Note: To execute the CE Diag menu requires entry of the CTRL+C+E.
    10. When testing has completed, close the CE Diags by clicking the red X at the top right of the Printer
    Settings Utility dialog box.
    Description Characteristic
    Operating System • Windows 7
    • Windows Server 2008
    • Windows Vista
    • Windows XP
    • Windows 2003
    Connection Mode USB
    11. Click [OK] to close the program.
    12. Click on the printer settings utility icon in the Windows Task Bar and click Close in the dialog box at
    the bottom right.

    CE Diag Dialog box.JPG
    CE Diag Dialog Box
    1. Title Bar: shows printer model and port.
    2. Printer Settings Report Tab: displays current printer settings.
    3. Printer Maintenance Tab: change setting withing the current printer system.
    4. Diagnosis Tab: provides test prints available in “Chapter 3 - Image Quality”.
    5. CE Diag Tab: Provides diagnostics tests for verifying and troubleshooting error conditions.
    6. Help Menu: provides help within the current tab.

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