Hello, Does anyone know why the cyan color is missing after a customer Reset factory nvm in Service mode.. I replaced the cyan developer and housing, No luck,
Hello, Does anyone know why the cyan color is missing after a customer Reset factory nvm in Service mode.. I replaced the cyan developer and housing, No luck,
WHY/WHO told them to do that?
now you have to and reset all those values... who showed them how to get into SM to do that? That person should be castrated.
makes me wonder why he reset nvm was it because he lost cyan, troubleshoot the missing cyan as if he didnt reset the nvm then after you solved his problem the take the birth certificate and restore the nvm.
Get your facts first, and then you can distort them as much as you please.
Check if developer and drum drives are working from component control. But since customer initialised NVM and since people only do that when they have very weird problem for which they cannot find a solution, I have the funny feeling you have a MCU or driver PWB issue.
check the UR bias contact. sometimes the spring lost the contact with the UR Bias Lead
I would just walk away or charge the customer like a Raging Bull for doing that.
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