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  1. #1
    Senior Tech 250+ Posts
    Xerox DocuCenter-v C5576 black toner issue

    mearmi's Avatar
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    Xerox DocuCenter-v C5576 black toner issue

    Hi

    Xerox DocuCenter-v C5576 black toner issue

    Toner is brand new - genuine but getting error Replace black toner.

    kindly advise as donít have experience for xerox machines.

    Thanks

  2. #2
    Trusted Tech 50+ Posts elsab's Avatar
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    Re: Xerox DocuCenter-v C5576 black toner issue

    Quote Originally Posted by mearmi View Post
    Hi

    Xerox DocuCenter-v C5576 black toner issue

    Toner is brand new - genuine but getting error Replace black toner.

    kindly advise as donít have experience for xerox machines.

    Thanks
    There might be a problem with black toner dispenser get stuck/clog not letting the toner to run into dev thus not detecting new toner.

  3. #3
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    Re: Xerox DocuCenter-v C5576 black toner issue

    Don't keep putting new ones in. I had a customer did 3 new toners and it twisted the screw spring. I had to replace Dev and toner dispenser. remove and clean dispenser.

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