Need Xerox tech support

[midos67]

Hello,
I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you

[Jake2o]

How are you getting on with this?

[adriansto]

Hello,
I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you

What pws version do you have ?
What Nuvera edoc version ? Be sure the FTP Address is set for 10.40.101.32 from IP Config Tool.

[zagrex]

Hello,
I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you

Hello
I can help with the problem, but the problem software system needs to be physically intervened