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  1. #1
    Junior Member
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    Need Xerox tech support

    Hello,
    I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you

  2. #2
    Senior Tech 250+ Posts Jake2o's Avatar
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    Re: Need Xerox tech support

    How are you getting on with this?

  3. #3
    Service Manager 1,000+ Posts
    Need Xerox tech support

    adriansto's Avatar
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    Re: Need Xerox tech support

    Quote Originally Posted by midos67 View Post
    Hello,
    I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you
    What pws version do you have ?
    What Nuvera edoc version ? Be sure the FTP Address is set for 10.40.101.32 from IP Config Tool.

  4. #4
    Trusted Tech 50+ Posts zagrex's Avatar
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    Re: Need Xerox tech support

    Quote Originally Posted by midos67 View Post
    Hello,
    I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you

    Hello
    I can help with the problem, but the problem software system needs to be physically intervened

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