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  1. #1
    Senior Tech 100+ Posts Rusty.Harris's Avatar
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    Fiery & Xerox issues

    Our I.T. guy is about to pull his hair out. He has dealt with Fiery on Konica for YEARS and not had any issues with
    them interfacing into the Konica machines.
    But, since we took on Xerox about 2 years ago, he's just about to go nuts. Most of the issues are they drop communications
    with the machine. It's like the fiery and the Xerox are two small kids that need to have their parents come take em behind
    the woodshed and give em a stern "talking to".
    Our I.T. guy has been to Toshiba & Konica "fiery" school. He said it's mostly 1 day on hardware and 4 days on how to change
    the colors. He needs information on the "inner workings" of the communications between the Fiery & the Xerox machines.

    Does anyone know of any "non sales" information, webinars etc he could access?

    TIA

  2. #2
    Senior Tech 250+ Posts jhalfhide's Avatar
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    Re: Fiery & Xerox issues

    I can't really help on the training side, but what machines/fiery combos are causing issues, and what exactly are the issues?

    Sent from my LYA-L09 using Tapatalk

  3. #3
    Service Manager 1,000+ Posts
    Fiery & Xerox issues


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    Re: Fiery & Xerox issues

    Xerox has firmware publically available on xerox.com but it has dozens of unofficial firmwares buried on some goofy, confusing, outdated site. Your machine may need one of those but you can't get them without tech id.

  4. #4
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Fiery & Xerox issues

    Yes xerox has special firmware for fixing many issues.
    You should contact there support and seeing if there may be a firmware solution for your issue.

    Good luck

  5. #5
    Sr. Service Tech 50+ Posts Murv's Avatar
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    Re: Fiery & Xerox issues

    Probably needs a SPAR release of firmware, but as noted above you'll only get that from TSIP if you've got a tech ID and S3 account. I assume you are at the latest general release on the machine FW?

    As to Xerox's actual Fiery training, it's pretty lame. For the most part it's just the basic Fiery courses over at EFI - Fiery 101, 110, 200, 210, 301. From there they suggest ponying up for some of EFI's more advanced courses.

    MRS
    Last edited by Murv; 03-24-2021 at 10:39 PM. Reason: Had to repair a typo

  6. #6
    Senior Tech 100+ Posts Rusty.Harris's Avatar
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    Re: Fiery & Xerox issues

    We are a certified Xerox "partner". I've searched...can't really find anything specific.
    The problem is pretty much ANY (according to our I.T.) firey

  7. #7
    Senior Tech 250+ Posts jhalfhide's Avatar
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    Re: Fiery & Xerox issues

    I'm not seeing any issues. I pretty much exclusively work production kit with Fiery controllers.

    If I hit an issue with connectivity, it's usually either an NVM initialisation to get the fiery icon back, or a fiery reload. This is rare though. They mostly just work

    Sent from my LYA-L09 using Tapatalk

  8. #8
    Field Supervisor 500+ Posts
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    Re: Fiery & Xerox issues

    you still have not said what xerox model or fiery model?
    looses connection and then magically reconnects?

  9. #9
    Senior Tech 100+ Posts Rusty.Harris's Avatar
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    Re: Fiery & Xerox issues

    Well, the one yesterday was a Primelink B9100 Yeah, and it's a b&w machine.
    The customer has specialized stuff they print and need the fiery. Just checked on
    E-automate, he updated the fiery, and applied 9 patches.

    Another was a V80, wouldn't connect. Now that one, actually had a bad Fiery motherboard.
    Another was a C60, wouldn't connect. Updated the fiery.
    Another, was a V280, spectrometer wouldn't connect. Bad spectrometer.

    I'm kind of seeing a pattern....updated firmware and perhaps it's just frustration.
    I pulled the service history since January. It really doesn't look that bad.
    I've just heard him complaining, thought I'd ask.
    I don't know very much about them. One quick one. With the updates, once he said he
    had to install 18 patches? Isn't there any way to auto update the fiery?

    Sorry for the post...sounds like it was much ado about nothing.

  10. #10
    Field Supervisor 500+ Posts
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    Re: Fiery & Xerox issues

    the pattern might be your customer or IT person
    I have hundreds of machines out there and none do what you mention
    maybe the IT guy should loose his job
    besides what do you need an IT person for the fiery anyway
    also the fiery updates on a regular bases when there is an update

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