Originally Posted by
Murv
Barrister is a clearing house. They pretty much put the calls up on an electronic board - techs have an app on their phone and they can accept or bid on calls in their area. Base rate for them seems to be about 25 bucks per incident. They give you an opportunity to counter-offer, but they argue with you and pretty much tell you they can find someone to do it for the 25. So, basically, they end up with some good techs - retired techs looking for extra beer money, out of work techs. that sort of thing. The rest they end up with are greenies who put a hard drive in grammy's computer so they decided to hang out a shingle. Barrister ends up getting on the phone and calling places like us to clean up the messes, and even then they try to negotiate us down to 50 bucks or something. And, yeah, they try to triage and then they ship parts out. Last call we took for them was supposedly a supply install milk run. Tech arrived on site to discover a 59.F0 on a 4525 with a grinding fuser drive. Still not resolved for the customer at this point because they don't want to pay us to spend the time replacing the drive. They want us to go back out and check voltages on the DC controller that have already been checked because their support folks are reading <badly> from a manual and don't seem to have a lick of firsthand experience. So... Yeah... I pretty much feel sorry for any customer who is at the mercy of Barrister. Edited to add - The long and short of the deal is that Barrister is not at all used to dealing with an actual ASP with trained techs.
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