Originally Posted by
rockdude
As of June 1 2021 Xerox is essentially firing all ASP's from doing any warranty or service contract work.
No more "Warranty reimbursement claims"
No more "No Charge for Warranty Parts"
i.e. You sell a Bran New Machine (Versalink C8100) and it has a failure one week after the sale. You can repair it on your own with NO REIMBURSEMENT FOR PARTS OR LABOR FROM XEROX, or just let Xerox handle all repairs and interactions with the customer. You will be left out of the loop.
Xerox is just giving a small discount on the dealerships XPPS total machine count and that has to cover "EVERYTHING" Warranty, Service Contract, Parts, etc..
Xerox will be sub contracting it's work to Compucom, and other sub contractors.
We did the math and unless you have over 2500 XPPS machines the discount would not even pay one techs salary.
We will no longer be a ASP with this plan (25 years...done).
I personally don't see how 95% of the dealers will be able to remain Xerox ASP's with this plan.
I guess HP here we come.
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