Xerox C60 Jams at Fuser Exit & Error Code 077-103

[nickjabbour]

Hey everyone, sorry to be one of those who's all take, no give...but thanks in advance.

I have upgraded to a C60 freshly off lease, which I do believe worked prior to moving the machine.

Now, on print, paper jams just before exiting en route to finisher and triggers 077-103 (Fusing Unit Exit Sensor Off Jam).

I had thought this was a leveling issue, however the paper does not exit the printer at all.

I've checked thoroughly and have not found any obstructions.

Photos of the paper as sitting when the exit door is opened, as well as paper as removed are below.

Thanks!

IMG_2469.jpg

[Phil B.]

Hey everyone, sorry to be one of those who's all take, no give...but thanks in advance.

I have upgraded to a C60 freshly off lease, which I do believe worked prior to moving the machine.

Now, on print, paper jams just before exiting en route to finisher and triggers 077-103 (Fusing Unit Exit Sensor Off Jam).

I had thought this was a leveling issue, however the paper does not exit the printer at all.

I've checked thoroughly and have not found any obstructions.

Photos of the paper as sitting when the exit door is opened, as well as paper as removed are below.

Thanks!

IMG_2469.jpg

pull the fuser..check to make sure it turns ..check the sensor in SM for proper operation.

what are the life counts om service parts.

[tsbservice]

I'm not working on Xerox brand machines however if paper stops at same place every time I've seen this when someone moved machine and forgot to plug in all cables from finisher into main body. Easy to check

[xcopytech]

Check fuser exit sensor

[nickjabbour]

pull the fuser..check to make sure it turns ..check the sensor in SM for proper operation.

what are the life counts om service parts.

Hey, thanks!

Fuser turns freely by hand when removed.

Total prints lifetime is 165,000.

When I open the exit door and manually hold down the door sensor, it sends the paper through with no problem. It appears to be encountering a problem between the fuser exit and the finisher. The rollers at the door do not seem to be firing up, and the clawed paper guides that flip up and down on the inside of the door will sometimes catch in the up position. I'm not sure if they are actuated or not...

[xcopytech]

Fix sensor on right door

[Phil B.]

Hey, thanks!

Fuser turns freely by hand when removed.

Total prints lifetime is 165,000.

When I open the exit door and manually hold down the door sensor, it sends the paper through with no problem. It appears to be encountering a problem between the fuser exit and the finisher. The rollers at the door do not seem to be firing up, and the clawed paper guides that flip up and down on the inside of the door will sometimes catch in the up position. I'm not sure if they are actuated or not...

Well isn't there a set of gears on the door you have open?
Close the door see if those rollers move another set of rollers.

Sent from my SM-G960U using Tapatalk

[nickjabbour]

Well isn't there a set of gears on the door you have open?
Close the door see if those rollers move another set of rollers.

Sent from my SM-G960U using Tapatalk

I've tried it in every configuration: door closed with and without finisher causes jam. Door open does not.

I suspect it's the sensor inside the door. Curious if there's a way to bypass it for diagnostic?

[nickjabbour]

Fix sensor on right door

I think that's what it may be.

Is there a way to bypass temporarily or test in diagnostics or with multimeter?

Thanks so much.

[Exok]

The sensor on the door in the upper right of your photo, check the actuator. Its the part that hangs down into the paper path. The paper needs to push it so that it moves the actuator out of the U shaped part (no longer blocking the sensor). The actuator just snaps into the rest of the sensor and is spring loaded to push it back in place after the paper passes it. It can be very easy for the actuator to pop out on one side.