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  1. #1
    Senior Tech 100+ Posts
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    Machine End of Life - No License Renewal

    I helped a client last week who had an interesting problem.

    Xerox refused to renew his license because they were "end of lifing" the machine.
    They told him he would have to upgrade to a different machine.


    This sounded odd, as the most profitable part of Xerox has to be annual license renewals.

    Has anyone else come across this ?

  2. #2
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    Re: Machine End of Life - No License Renewal

    Quote Originally Posted by XeroxTechBrazil View Post
    I helped a client last week who had an interesting problem.

    Xerox refused to renew his license because they were "end of lifing" the machine.
    They told him he would have to upgrade to a different machine.


    This sounded odd, as the most profitable part of Xerox has to be annual license renewals.

    Has anyone else come across this ?

    I believe the most profitable part of xerox is from selling a brand new machine + full service maintenance contract.

    I also come accross this.

    Like mobile phone / car manufacturer, they always comes out new model every year / every few years.

  3. #3
    Senior Tech 250+ Posts
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    Re: Machine End of Life - No License Renewal

    What machine model?

  4. #4
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    Re: Machine End of Life - No License Renewal

    It was a 700


    It was outside of the US,, and Xerox business practices vary by country (basically,, what they can get away with).

  5. #5
    Senior Tech 100+ Posts
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    Re: Machine End of Life - No License Renewal

    Quote Originally Posted by XeroxTechBrazil View Post
    It was a 700


    It was outside of the US,, and Xerox business practices vary by country (basically,, what they can get away with).


    contact with jorge Clark he can help you.

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